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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks |
| Topic 2: Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals - Input-transformation-output model - Linkages between operations, procurement and supply chain - Definition, scope and role of operations management |
| Topic 3: Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools |
| Topic 4: Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed |
| Topic 5: Process Design, Planning and Improvement | 20-25% | - Capacity planning, demand management and resource allocation - Process mapping, workflow and design principles - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management |
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NEW QUESTION # 27
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?
Answer: D
Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.
NEW QUESTION # 28
When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO
Answer: B,D
Explanation:
an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99
NEW QUESTION # 29
Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?
Answer: B
Explanation:
This is the contact method as it involves identifying a defect by colour (p.134). There are three methods; contact, sequence and constant number. Standardisation is not a Poka Yoke method.
NEW QUESTION # 30
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?
Answer: B
Explanation:
The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98
NEW QUESTION # 31
The operating process which ensures projects are completed according to customers' specifications is known as what?
Answer: B
Explanation:
This is quality control. The definition is taken from p.64. It comes under the section on construction, but can be applied to other industries too, particularly manufacturing.
NEW QUESTION # 32
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