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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Security	28%	- Threats and mitigation 1. Malware types and removal 2. Social engineering prevention 3. Data protection and disposal - Security fundamentals 1. Zero Trust concepts 2. Authentication and authorization 3. Permissions and access control - Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies
Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation - Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings - Windows installation, configuration, and management 1. Device drivers and system updates 2. Command-line tools and scripting 3. File systems, partitions, and storage management 4. Windows 10/11 features and settings
Operational Procedures	21%	- Safety and compliance 1. Environmental controls 2. Workplace safety procedures 3. Privacy and regulatory compliance - Communication and professionalism 1. Customer service techniques 2. SLA management 3. Incident reporting - IT service management 1. Backup and recovery processes 2. Disaster recovery planning 3. Documentation and change management
Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Mobile device troubleshooting 1. App and OS update failures 2. Performance and battery problems 3. Connectivity and synchronization issues - Operating system issues 1. Boot errors and startup problems 2. System crashes and performance issues 3. Update and driver failures

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q207-Q212):

NEW QUESTION # 207
Which of the following is used in addition to a password to implement MFA?

A. Verifying the user's date of birth
B. Sending a code to the user's phone
C. Prompting the user to solve a simple math problem
D. Requiring the user to enter a PIN

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Multi-Factor Authentication (MFA) requires at least two different types of authentication factors:
* Something you know (e.g., password or PIN)
* Something you have (e.g., smartphone or hardware token)
* Something you are (e.g., fingerprint or facial recognition)
Option A, sending a code to the user's phone, is an example of "something you have" - a physical device that receives a one-time passcode. Combined with a password, this forms a proper MFA implementation.
B: Date of birth is another knowledge-based factor (like a password), not a second factor type.
C: Solving a math problem is not a recognized authentication factor.
D: A PIN is also "something you know" and does not count as a distinct MFA factor when paired with a password.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast common security measures and authentication technologies.
Study Guide Section: Authentication factors - password, biometrics, tokens, MFA

NEW QUESTION # 208
An IT technician must install a new software application across Linux, macOS, and Windows systems within an organization. The installation files are stored on the intranet. Which of the following approaches should the technician take to ensure proper installation?

A. Use OS-specific package managers and deployment tools for installation.
B. Create a single batch script to automate the installation on all systems.
C. Instruct users to use the manufacturer's website to install the application.
D. Install directly from the installation medium on each machine manually.

Answer: A

Explanation:
The best answer is B because Linux, macOS, and Windows handle application installation differently, so the technician should use the correct tool or deployment method for each operating system. The A+ Core 2 objectives specifically include diverse OS environments, macOS application installation file types such as .dmg, .pkg, and .app, and Linux tools such as apt-get and yum. The Mike Meyers/Mark Soper material explains that macOS software may be installed from the App Store, a .dmg disk image, or a .pkg installer, while Linux commonly uses package- management tools and distro software stores. The All-in-One Exam Guide also emphasizes that package managers install and update software while handling dependencies, which is especially important in Linux. A single Windows batch script would not properly apply to macOS and Linux.
Sending users to the manufacturer's website bypasses organizational control, and manual installation on every system is inefficient and error-prone.

NEW QUESTION # 209
Which of the following concepts must be applied to maintain integrity when performing forensic analysis on a device?

A. Non-disclosure agreement
B. Standard operating procedure
C. Acceptable use
D. Chain of custody

Answer: D

Explanation:
The correct answer is D. Chain of custody. In forensic work, evidence must be tracked carefully so its integrity can be proven. Chain of custody documents where evidence is, who has handled it, what actions were performed, and how it was stored or transferred. The All-in-One Exam Guide explains that chain of custody begins when evidence is collected and establishes continuous accounting of where the evidence is at all times, who possessed it, what activities were performed, and details of storage, use, and transfer. It also states that this helps ensure evidence integrity and minimizes the chance of alteration or tampering. The Mike Meyers/Mark Soper material similarly states that chain of custody helps preserve data integrity and evidence value. SOPs, NDAs, and AUPs are useful organizational documents, but chain of custody is the forensic integrity requirement.

NEW QUESTION # 210
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

A. Device Manager
B. Administrative Tools
C. File Explorer
D. Indexing Options

Answer: C

Explanation:
File Explorer allows the user to modify file attributes, such as hiding the file, to help prevent accidental deletion by others.

NEW QUESTION # 211
A technician is configuring a wireless network to maximize compatibility with connected devices.
Which of the following should the technician use?

A. WPA3
B. WPA2
C. WEP
D. WPS

Answer: B

Explanation:
WPA2 provides broad compatibility across older and newer wireless devices while maintaining substantially stronger security than legacy WEP.

NEW QUESTION # 212
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