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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales Cloud Applications10%- Products, Price Books, and Quotes
- Forecasting
- Opportunity Management
- Sales Cloud Features
- Account and Contact Management
Topic 2: Security and Access12%- Field-Level Security
- Object-Level Permissions
- Record Access (OWD, Sharing Rules)
- Salesforce Shield
- Login Hours and IP Ranges
Topic 3: Salesforce Mobile App and Lightning Experience6%- Lightning Experience Features
- Salesforce Mobile App Configuration
- Navigation and UI Customization
Topic 4: User Setup8%- Permission Sets
- Profile Configuration
- Role Hierarchy
- User Creation and Management
- Delegated Authentication
- User Licenses
Topic 5: Activity Management and Chatter4%- Tasks and Events
- Chatter Groups and Feeds
- Chatter Best Practices
Topic 6: Reports and Dashboards11%- Report Types
- Report Builder
- Summary Reports and Matrix Reports
- Scheduling Reports
- Joined Reports
- Dashboard Components
Topic 7: Organization Setup4%- User Interface
- Lightning Experience vs Classic
- Fiscal Year
- Company Information
- Currency Management
Topic 8: Data Management10%- Data Loader
- Duplicate Rules and Matching Rules
- Data Quality Best Practices
- Data Export
- Data Import Wizard
Topic 9: Service Cloud Applications10%- Service Contracts
- Service Cloud Features
- Cases and Entitlements
- Web-to-Case and Email-to-Case
- Omni-Channel
Topic 10: Standard and Custom Objects8%- Standard Object Overview
- Custom Object Creation
- Roll-up Summary Fields
- Object Relationships (Lookup, Master-Detail)
Topic 11: Workflow and Process Automation17%- Approval Processes
- Process Builder
- Flows (Screen Flows, Autolaunched Flows)
- Workflow Rules
- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)

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Salesforce Certified Administrator Sample Questions (Q87-Q92):

NEW QUESTION # 87
When a Lead is converted, an Account, Contact and _______ record are created.

Answer: D


NEW QUESTION # 88
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?

Answer: A

Explanation:
Explanation
A dashboard filter is a feature that allows users to filter dashboard components by one or more field values without changing the underlying report data. For example, a dashboard filter can allow users to view cases by origin, status, or owner. A dashboard filter consists of a filter name, one or more source fields, and one or more filter values. Users can apply one or more filters to see different views of the dashboard data.
References: https://help.salesforce.com/s/articleView?id=sf.dashboards_filters.htm&type=5


NEW QUESTION # 89
A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports & Dashboards?
User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario?

Answer: A,B

Explanation:
Section: Volume I


NEW QUESTION # 90
The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field?

Answer: C

Explanation:
When an administrator deletes a custom field, Salesforce moves it to the deleted fields list for 15 days, during which time it can be undeleted or erased permanently. If the administrator undeletes the field within 15 days, most of its properties and data are restored, except for its field history data, which remains deleted and cannot be recovered. References: https://help.salesforce.com/s/articleView?id=sf.custom_field_delete.htm&type=5


NEW QUESTION # 91
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history showsthat this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce?

Answer: A,D

Explanation:
To help a user who has attempted to log in multiple times and has been locked out of Salesforce, the administrator should reset password on the user's record detail page and use the unlock button on the user's record detail page. Resetting password will generate a new temporary password and send it to the user's email address. Using unlock will restore access for a locked-out user without changing their password or waiting for lockout period to end. Logging in as the user or resetting the password policieswill not help a locked-out user log in to Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.users_passwords.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.users_unlock.htm&type=5


NEW QUESTION # 92
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