Actual ITIL-4-Foundation Test | Exam ITIL-4-Foundation Vce Format

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Four Dimensions of Service Management15%- Partners and suppliers
- Information and technology
- Organizations and people
- Value streams and processes
Topic 2: ITIL Guiding Principles20%- Optimize and automate
- Collaborate and promote visibility
- Start where you are
- Think and work holistically
- Keep it simple and practical
- Progress iteratively with feedback
- Focus on value
Topic 3: ITIL Service Value System20%- Governance
- Overview and purpose
- Continual improvement
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 4: Service Management Concepts15%- Value, outcomes, costs and risks
- Products and services
- Service relationships: service providers, consumers, stakeholders
Topic 5: ITIL Practices30%- Service management practices
  • 1. Change enablement
    • 2. Deployment management
      • 3. Service configuration management
        • 4. Problem management
          • 5. Service desk
            • 6. Service request management
              • 7. Incident management
                - General management practices
                • 1. Relationship management
                  • 2. Information security management
                    • 3. Supplier management
                      • 4. Continual improvement
                        • 5. Service level management

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                          Exam ITIL-4-Foundation Vce Format & ITIL-4-Foundation Valid Test Prep

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                          ITIL 4 Foundation Exam Sample Questions (Q37-Q42):

                          NEW QUESTION # 37
                          Which term is used to describe removing something that could have an effect on a service?

                          Answer: D

                          Explanation:
                          Explanation
                          A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
                          https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%20indire


                          NEW QUESTION # 38
                          For which purpose would the continual improvement practice use a SWOT analysis?

                          Answer: B

                          Explanation:
                          A SWOT (also known as SLOT) analysis is a powerful strategic planning tool used to evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business
                          http://steppingstonesforbusiness.co.uk/wp-content/uploads/2012/07/FS116-SWOT-Analysis-for-Continuous-Improvement.pdf


                          NEW QUESTION # 39
                          Which statement about a 'continual improvement register (CIR)' is TRUE?

                          Answer: A


                          NEW QUESTION # 40
                          What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

                          Answer: C


                          NEW QUESTION # 41
                          Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

                          Answer: A


                          NEW QUESTION # 42
                          ......

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