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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.
Which is the BEST solution for providing user support in this case?

Answer: C


NEW QUESTION # 36
An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?

Answer: D

Explanation:
The scenario says the attack was identified quickly and systems were restored without significant loss. That means detection and corrective response were relatively effective. The weakness was that the attacker was able to gain access in the first place.
Therefore, the type of control needing improvement is prevention. This could include stronger identity protection, user awareness, multi-factor authentication, credential monitoring, and better social engineering resistance.
D is correct because the issue occurred before the detection stage; the preventive safeguards were insufficient.
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NEW QUESTION # 37
Which is the MAIN reason for service providers to encourage feedback on service provision?

Answer: C


NEW QUESTION # 38
What does a digital organization have to do to create or maintain a competitive advantage?

Answer: C

Explanation:
A digital organization gains competitive advantage by being able to create, evolve, and deliver valuable offerings quickly and reliably. This is one of the central ideas behind HVIT: not just adopting digital technology, but using it to compete more effectively through innovation, speed, and dependable delivery.
A may help in some cases, but automation alone does not guarantee competitive advantage. C improves service experience but is too narrow. D may be part of the transformation, but the question asks what the organization must do to create or maintain competitive advantage, and that is best captured by delivering innovative products and services quickly and reliably.
So B is the correct answer.
=========


NEW QUESTION # 39
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

Answer: D


NEW QUESTION # 40
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