GCP-GCX過去問、GCP-GCX試験勉強書

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Genesys GCP-GCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Core Contact Center Configuration20%- Queues, skills, and proficiency models
- Scripts, flows, and IVR configuration
- Schedules, holidays, and time zones
Topic 2: Integrations, Data Actions, and System Administration10%- Third-party integrations and APIs
- System maintenance, backup, and troubleshooting
- Data actions and web services
Topic 3: Genesys Cloud CX Architecture and Core Concepts20%- Licensing models and capabilities
- Platform overview and components
- Access and navigation
Topic 4: User and Organization Management, Security, and Compliance15%- Groups, departments, and organization structure
- Security settings and compliance requirements
- User setup, roles, and permissions
Topic 5: Routing and Interaction Management20%- Omnichannel interactions: voice, email, chat, messaging
- Architect flow design and implementation
- ACD routing strategies
Topic 6: Reporting, Analytics, and Quality Management15%- Dashboards, views, and standard reports
- Call recording, evaluation forms, and quality monitoring
- Custom reports and data insights

>> GCP-GCX過去問 <<

人気のあるGCP-GCX過去問 & 資格試験のリーダープロバイダー & 実用的なGCP-GCX試験勉強書

Topexamを選択したら、成功が遠くではありません。Topexamが提供するGenesysのGCP-GCX認証試験問題集が君の試験に合格させます。テストの時に有効なツルが必要でございます。

Genesys Cloud CX Certified Professional - Consolidated Exam 認定 GCP-GCX 試験問題 (Q102-Q107):

質問 # 102
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

正解：A

解説：
Reference:
You can find guidelines on PSTN carrier requirements in the Genesys Cloud CX Resource Center. The Genesys Cloud CX Resource Center provides documentation and resources for using and configuring Genesys Cloud CX features and functions. The PSTN carrier requirements article lists the minimum requirements that a PSTN carrier must meet to work with Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/pstn-carrier-requirements/ https://help.mypurecloud.com/


質問 # 103
The license used by a user is determined by the permissions enabled in the roles assigned to that user.

正解：A


質問 # 104
Which of the following Edge feature contains the built-in remote survivability mode?

正解：B

解説：
Explanation
SIP proxy is the Edge feature that contains the built-in remote survivability mode. Remote survivability mode is a feature that allows the Edge to continue to provide core telephony services even when it loses connection with Genesys Cloud CX. The SIP proxy service on the Edge detects the loss of connection and switches to remote survivability mode. In this mode, the Edge can still route calls to and from phones, SIP trunks, and telephony gateways based on the last known configuration from Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/edge-remote-survivability-faqs/


質問 # 105
The license used by a user is determined by the permissions enabled in the roles assigned to that user.

正解：A

解説：
The license used by a user is determined by the permissions enabled in the roles assigned to that user. Genesys Cloud CX offers different types of licenses with different levels of access and functionality. Each license corresponds to a set of permissions that enable or disable certain features within Genesys Cloud CX. When a user is assigned a role, they inherit the permissions associated with that role, which in turn determines their license type. Reference: https://help.mypurecloud.com/articles/about-licenses/ https://help.mypurecloud.com/articles/assign-licenses-to-users/


質問 # 106
If you have not configured an email address to report issues to, Genesys Cloud CX:

正解：D

解説：
If you have not configured an email address to report issues to, Genesys Cloud CX does not route the emails to any email address. You can configure an email address for users to report issues or provide feedback about Genesys Cloud CX from within the application. The email address can be an internal or external address that you manage or monitor. Reference: https://help.mypurecloud.com/articles/configure-an-email-address-to-report-issues/ https://help.mypurecloud.com/articles/report-an-issue-or-provide-feedback/


質問 # 107
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