Peoplecert ITIL-4-Specialist-High-velocity-IT Latest Exam Guide - ITIL-4-Specialist-High-velocity-IT Dump File

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

A. Change enablement
B. Problem management
C. Service request management
D. Incident management

Answer: C

NEW QUESTION # 18
Which high-velocity IT objective can be based on competences, such as improved decision-making, that result from the effective use of IT products and services?

A. Valuable investments
B. Assured conformance
C. Resilient operations
D. Fast development

Answer: A

Explanation:
Valuable investments is the HVIT objective most closely connected to benefits realized from effective use of products and services. The question points to competences such as improved decision-making, which are not just technical outputs but business-enabling outcomes. In HVIT, investments are considered valuable when they contribute to meaningful outcomes, capabilities, and performance improvements.
Fast development is about speed and flow of creation and delivery. Resilient operations is about stability and recovery. Assured conformance is about governance, control, and compliance. Only valuable investments directly matches the idea that effective use of digital services leads to better organizational capability and decision-making.
Therefore A is correct.
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NEW QUESTION # 19
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

A. Respond in a timely manner to the customer's enquiries
B. Ensure there is adequate capacity to meet the increased demand of the changes
C. Ensure adequate knowledge and skills to support the customer's changes
D. Be respectful of the consumer organization's decision to make these changes

Answer: C

NEW QUESTION # 20
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
B. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
C. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
D. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload

Answer: D

NEW QUESTION # 21
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service. Which approach should the organization follow to decide if they should use the internal service provider or to source the service externally?

Answer:

Explanation:
Start by reviewing organizational policies for sourcing services, then identify the most \/ O important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

NEW QUESTION # 22
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