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| Section | Weight | Objectives |
|---|---|---|
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Analyze impact of changes on stakeholders - Map current and future business processes |
| Requirements Management | 23% | - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value - Manage requirements traceability |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Document business requirements and user stories - Conduct stakeholder interviews and workshops - Analyze current state and future state processes |
| User Story Development | 20% | - Write clear and actionable user stories - Define acceptance criteria for user stories - Manage user story backlog and prioritization - Break down epics into manageable user stories |
| Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Build consensus on requirements and solutions - Conduct effective meetings and presentations - Facilitate communication between business and technical teams |
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NEW QUESTION # 273
Which permission is required to create, delete, refresh or activate a Sandbox?
Answer: C
Explanation:
The Manage Sandbox permission is required to create, delete, refresh or activate a Sandbox. Sandbox Editor, Environment Manager, and System Administrator are not valid permissions in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_manage.htm&type=5
NEW QUESTION # 274
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
Answer: B
NEW QUESTION # 275
The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?
Answer: B
Explanation:
This answer states that using V2MOM (Vision, Values, Methods, Obstacles, Measures) is the methodology that should help the BA obtain the required information for understanding NTO's strategies after reviewing NTO's documentation for obtaining alignment on goals and strategies across NTO's organization using NTO' s documentation. V2MOM is a framework that helps an organization or a team to define and align their goals and strategies in a clear and concise way. V2MOM stands for Vision, Values, Methods, Obstacles, and Measures. Vision is a statement that describes what the organization or the team wants to achieve. Values are the principles or beliefs that guide the actions and decisions of the organization or the team. Methods are the actions or steps that the organization or the team will take to accomplish the vision. Obstacles are the challenges or issues that the organization or the team will face or anticipate along the way. Measures are the metrics or indicators that the organization or the team will use to track their progress and success. Using V2MOM can help the BA obtain the required information for understanding NTO's strategies by asking questions or seeking clarification on each of these elements from NTO's documentation or stakeholders.
References: https://trailhead.salesforce.com/en/content/learn/modules/align-your-team-with-v2mom
NEW QUESTION # 276
The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
Answer: C
Explanation:
This answer states that saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built after receiving verbal acceptance of all user stories by the product owner and setting their status to 'Ready for Development' on a spreadsheet by UC's BA. A shared repository is a common or central location where documents or files can be stored, accessed, and updated by multiple users or teams. Saving user stories outside of a shared repository means that the BA stores user stories in a place where they are not visible or available to other users or teams, such as their personal computer, email, etc. Saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built because it prevents them from seeing or accessing the latest version or status of user stories, and it creates confusion or inconsistency among them. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce- business-analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 277
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
Answer: A
Explanation:
The type of documentation that the business analyst should utilize to better understand business processes so they can accurately scope the project is current state analysis. Current state analysis is a technique that involves assessing and documenting how a business process or workflow is currently performed in an organization. Current state analysis helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. Current state analysis can be done using tools such as interviews, observations, surveys, or process maps. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/business-process-mapping
NEW QUESTION # 278
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