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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Energy and Utilities Cloud Overview | 15% | - Industry overview and business challenges - Energy and Utilities Cloud features and capabilities - Key use cases for utilities companies |
| Topic 2: Meter and Usage Management | 20% | - Usage data processing and analytics - Service point and premise management - Meter lifecycle management - Meter data integration |
| Topic 3: Energy and Utilities Cloud Data Model | 20% | - Data relationships and hierarchies - Standard and custom objects for Energy and Utilities Cloud - Meter data management - Account and contact model for utilities |
| Topic 4: Service and Support Processes | 20% | - Service order and work order management - Case management for utilities - Customer engagement and self-service portals - Outage management and restoration processes |
| Topic 5: Energy and Utilities Cloud Configuration | 25% | - Configuring industry-specific features - Integration with other Salesforce products - Setting up Energy and Utilities Cloud - Customizing page layouts and record types |
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NEW QUESTION # 60
An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers
Answer: B,C,E
NEW QUESTION # 61
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?
Answer: C
Explanation:
When the implementation team requires specific components from the Energy and Utilities Cloud Large Account Sales Management application in their development environment, the recommended approach is to follow the Salesforce documentation on migrating components. This process involves identifying the necessary components and utilizing Salesforce's deployment tools (such as change sets or the Salesforce CLI) to move them from one environment to another. This method ensures a controlled and systematic approach to customization and development, aligning with Salesforce's best practices for environment management and application development. Reference = Salesforce documentation provides extensive guides on environment management and the migration of components between environments. This includes using deployment tools and following best practices to ensure seamless and efficient development processes: https://developer.salesforce.com/docs/atlas.en-us.dev_lifecycle.meta/dev_lifecycle/
NEW QUESTION # 62
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
Answer: A,B
Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company ' s branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company ' s visual identity effectively.
References = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications. https://developer.salesforce.com/docs/atlas.en-us.
omniscript_developer_guide.meta/omniscript_developer_guide/omniscript
NEW QUESTION # 63
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?
Answer: B,D
Explanation:
Prior to installing the managed package for Energy and Utilities Cloud, two critical Product Schedules settings must be enabled for all products to ensure a successful installation: Product Scheduling and Quantity Scheduling. These settings are prerequisite steps that enable the system to handle and manage the scheduling of products over time, crucial for the energy and utilities sector where products and services often have associated schedules for delivery, usage, and billing. Ensuring these settings are enabled allows for the seamless integration and functionality of the Energy and Utilities Cloud package with the existing Salesforce environment. Reference = Salesforce's setup and installation guides for Energy and Utilities Cloud specifically mention the requirement to enable Product Scheduling and Quantity Scheduling as part of the preparation steps before package installation. This information can be found in the Salesforce Help documentation related to product schedules: https://help.salesforce.com/articleView?id=products_schedules_overview.htm&type=5
NEW QUESTION # 64
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers
Answer: A,B
NEW QUESTION # 65
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