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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Discovery | 13% | - Business Value of Salesforce UX - Research Methods and Tools - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact |
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NEW QUESTION # 57
A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing arecord?
Choose 3 answers
Answer: B,C,D
Explanation:
These three features allow fields to be available when viewing a record in Salesforce.
Ahighlights paneldisplays key fields at the top of a record page in Lightning Experience. It can be customized to show the most important information for each object.
Acompact layoutdetermines which fields appear in the highlights panel, the list view hover, and the Salesforce app. It can be assigned to different record types and profiles.
Alist viewdisplays a set of records that meet specified filter criteria. It can be sorted and filtered by different fields, and users can select which fields to display in the list view.
[Customize the Highlights Panel]
[Create and Assign Compact Layouts]
[Create and Customize List Views]
NEW QUESTION # 58
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.
In what way could confirmation bias be avoided?
Answer: A
Explanation:
A docked prompt is a type of In-App Guidance that can be used to provide contextual help and guidance to the users in the Salesforce app. A docked prompt is a small pop-up window that appears at the bottom of the screen, and can contain text, images, links, or videos. A docked prompt can be triggered by various events, such as opening a page, clicking a button, or completing an action.A docked prompt can also be dismissed by the user, or set to expire after a certain time or date12 A UX Designer can customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team by creating a docked prompt based on new feature rollouts. This way, the UX Designer can:
Inform the users about the new features and how they can benefit from them.For example, the UX Designer can create a docked prompt that introduces the new Einstein Opportunity Scoring feature, and explains how it can help the users prioritize their opportunities and close more deals3 Guide the users through the steps and best practices to use the new features.For example, the UX Designer can create a docked prompt that shows the users how to access and configure the new Einstein Opportunity Scoring feature, and how to interpret and act on the scores3 Engage the users and encourage them to explore and adopt the new features.For example, the UX Designer can create a docked prompt that includes a link to a video tutorial, a Trailhead module, or a feedback survey about the new Einstein Opportunity Scoring feature3 Show a site map of all the content: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because a site map of all the content is not a type of In-App Guidance, and it does not provide specific and timely help and guidance for the users.A site map of all the content is a visual representation of the structure and hierarchy of a website or app, and it can be useful for planning and designing the user interface, but not for providing In-App Guidance4 Provide links to external resources, such as training videos or a company dictionary: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because providing links to external resources is not a type of In-App Guidance, and it does not provide contextual and interactive help and guidance for the users.Providing links to external resources is a way to supplement the Salesforce Help Menu with additional information and resources, but not to create In-App Guidance5 Create In-App Guidance Unit | Salesforce Trailhead In-App Guidance - Salesforce Help Create a Docked Prompt for New Feature Rollouts Unit | Salesforce Trailhead What is a Sitemap? - Interaction Design Foundation Customize the Help Menu in Lightning Experience - Salesforce Help
NEW QUESTION # 59
Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS), What should simplify working with SLDS in Lightning Components?
Answer: C
Explanation:
The best option to simplify working with SLDS in Lightning Components is to install SLDS Validator extension for VS Code.This extension (salesforcedx-vscode-slds) scans the markup of the components, validates it against the SLDS documentation, and provides suggestions on how to improve the code1.It also offers syntax highlighting, code completion, and context awareness for SLDS tokens and utility classes1.By using this extension, the development team can avoid CSS conflicts, follow SLDS best practices, and create consistent and accessible components2.
Installing SLDS creator from AppExchange is not a valid option, as there is no such app available on the AppExchange.The AppExchange is a marketplace for Salesforce apps, components, and consulting services, not for VS Code extensions3.
Installing Lightning Design System Plugin for Sketch is also not a valid option, as it is not related to VS Code or Lightning Components.Sketch is a design tool that allows users to create wireframes, mockups, and prototypes4. The Lightning Design System Plugin for Sketch is a plugin that provides SLDS components, icons, and styles for Sketch users. It can help designers to create consistent and compatible designs, but it cannot help developers to work with SLDS in VS Code.
SLDS Validator - Visual Studio Marketplace
SLDS Validator for VS Code - Lightning Design System
AppExchange: Salesforce's Leading Enterprise Cloud Marketplace
Sketch - The digital design toolkit
[Lightning Design System Plugin for Sketch]
NEW QUESTION # 60
A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted.
Which type of relationship should be used to optimize the link between Container and Container Bids?
Answer: B
Explanation:
To optimize the relationship between two objects in Salesforce, such as Container and Container Bids, where there is a need for a tight relationship and cascading delete functionality, a Master-Detail relationship is most suitable. This type of relationship has the following characteristics:
Cascading Delete: When a record in the master (or parent) object is deleted, all related detail (or child) records are automatically deleted. This ensures data integrity and aligns with the requirement that Container Bids should be deleted when their associated Container is deleted.
Tight Coupling: A Master-Detail relationship creates a strong linkage between the two objects, where the detail (child) record's existence is dependent on the master (parent) record. This is appropriate for scenarios where the child record should not exist without its parent.
Options B (Hierarchical Lookup) and C (Many-to-one Lookup) do not provide the same level of dependency and cascading delete functionality inherent in a Master-Detail relationship.
Reference:Salesforce's official documentation provides extensive information on different types of relationships between objects, including Master-Detail relationships. The Salesforce Developer Documentation is a valuable resource for understanding how to set up and use these relationships to ensure data integrity and optimize application design.
NEW QUESTION # 61
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers
Answer: B,D
Explanation:
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests. Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce.
Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce.Reference:
In-App Guidance in Lightning Experience
Learn MOAR in Spring '21 with In-App Learning
Enable Users to Learn in the Flow of Work
NEW QUESTION # 62
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