ITIL-4-CDS復習対策 & ITIL-4-CDS日本語版参考資料

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Introduction to Create, Deliver and Support	- Core concepts of service value streams 1. Service value system integration 2. Value streams and workflows
Organizational Structure and Teams	- Team culture and collaboration 1. Team capabilities and competencies 2. Workforce planning and development
Value Stream Design and Development	- Designing service value streams 1. Service design considerations 2. Customer journey mapping
Information and Technology	- Supporting technologies 1. Service management technologies 2. Automation and tool integration
Prioritization and Work Management	- Work planning and prioritization 1. Backlog management 2. Capacity and demand management
Create, Deliver and Support Practices	- Supporting management practices 1. Problem management 2. Incident management 3. Knowledge management 4. Change enablement 5. Service desk - Service performance and quality 1. Monitoring and measurement 2. Continual improvement

>> ITIL-4-CDS復習対策 <<

ITIL-4-CDS復習対策 & 認証の成功を保証, 簡単なトレーニング方法 & Peoplecert ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support 認定 ITIL-4-CDS 試験問題 (Q20-Q25):

質問 # 20
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?

A. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
B. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
C. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
D. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels

正解：D

質問 # 21
A user has logged an incident saying that transactions via the company website are very slow.
The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?

A. Escalate to the performance management team, who will then escalate to a different team if needed
B. Use swarming to involve people from multiple different teams in the investigation
C. Declare a major incident and start the major incident management procedure
D. Follow the predefined procedure for investigating web performance incidents

正解：D

質問 # 22
An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

A. Limit testing to the pre-agreed technical criteria and use a dedicated team of testers
B. Include user experience and perception in the scope of testing and involve multiple teams
C. Focus testing solely on user experience and delegate it to operational teams
D. Delegate to the vendor testing of the terminals and the card payment system

正解：B

質問 # 23
How should roles and competencies be managed to adapt to rapid technological changes and market demands?

A. By making it easier for employees to focus on one role
B. By continually adapting roles to evolving organizational requirements
C. By focusing on increasing employees' technical experience
D. By creating career paths dedicated to single technologies

正解：B

質問 # 24
Which is a reason why an organization should create competency profiles for each role?

A. To plan to fill all the mandatory ITIL roles
B. To plan the professional development of team members
C. To ensure that technical skills are included in each profile
D. To ensure that IT specialists have pi-shaped skill profiles

正解：B

質問 # 25
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ITIL-4-CDS試験シミュレーションは、競争力を向上させる優れたツールです。学習資料を使用した後、Peoplecert認定をより早く取得できます。この認定により、より多くの機会が与えられます。 ITIL-4-CDS準備の質問の助けを借りて、あなたの周りの同僚と比較して、より効率的な仕事のパフォーマンスを得ることができます。 ITIL-4-CDS学習教材には、次の機能があるため、非常に多くのメリットがあります。コーヒーを1杯使ってITIL-4-CDSトレーニングエンジンについて学習していただければ幸いです。おそらくこれがあなたの変化の始まりです。

ITIL-4-CDS日本語版参考資料: https://www.jpexam.com/ITIL-4-CDS_exam.html

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