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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Available Languages:	English
Exam Duration:	60 minutes
Real Exam Qty:	30
Passing Score:	73%
Exam Format:	Multiple choice
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Certification Hub SAP Learning Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Integration Suite is available to integrate applications.
C. Business process analysis is available out-of-the-box.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. SAP Build can be used to create custom apps.

Answer: A,B,E

NEW QUESTION # 11
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud
B. SAP Business Technology Platform
C. SAP Service Cloud Version 2
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 12
Which SAP CX solution would you position to process customer issues?

A. SAP Emarsys
B. SAP Sales Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Service Cloud Version 2

Answer: D

NEW QUESTION # 13
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It provides seamless connectivity to teams with the correct information at the right time.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It provides permanent awareness of customer expectations.
E. It enables organizations to deliver personalized customer engagement data.

Answer: B,D,E

NEW QUESTION # 14
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Hire to Retire
B. Source to Pay
C. Quote to Order
D. Lead to Opportunity
E. Opportunity to Quote

Answer: C,D,E

NEW QUESTION # 15
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