CIPS L5M9：Operations Management試験を高品質のL5M9受験トレーリングで準備できます

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
Understand planning and control in operations management- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods
Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. Operations management in different types of organisations
  • 2. Definitions of operations and operations management
  • 3. The extent of operations management in organisations
- Critically assess the objectives and strategies of operations management
  • 1. From implementing to supporting to driving strategy
  • 2. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 3. Top down and bottom up perspectives of operations strategy
  • 4. Order qualifying and order winning objectives
  • 5. The stages of development of operations strategy
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
  • 1. Lean operations and waste reduction
  • 2. Continuous improvement (Kaizen)
  • 3. Benchmarking techniques

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CIPS Operations Management 認定 L5M9 試験問題 (Q114-Q119):

質問 # 114
In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO

正解：B、C

解説：
Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.


質問 # 115
When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

正解：C、D

解説：
an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99


質問 # 116
When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

正解：B

解説：
3 is the correct answer. Firstly we look at if the sentence is true or not. It is not- so we can discount options 1 and 2. The study guide states that low volume = less specialisation and higher unit costs. It gives the example of McDonaldsbecause of the high volume of meals they produce, they have Standard Operating Procedures and staff specialising in different areas of the kitchen to ensure efficiency (one person takes the order, another person fries the burger, another makes the drinks). The higher the volume of items produced, the lower the unit cost is. This means that Option 4 is therefore incorrect.


質問 # 117
One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

正解：C

解説：
Firstly, the sentence is False- BPR is more expensive than Kaizen- so discount options 1 and 2. Between 3 and 4, 4 is incorrect as BPR is quick and doesn't involve everyone. Kaizen is slow and involves everyone. Differences between BPR and Kaizen are on p.90 of the study guide.


質問 # 118
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

正解：D

解説：
This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.


質問 # 119
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