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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understand the key concepts of service management15-20%- Key concepts of the service relationship
- Organize and deliver value with services
- Key concepts of creating value with services
Topic 2: Understand the four dimensions of service management15-20%- Partners and suppliers
- Overview of the four dimensions
- Value streams and processes
- Information and technology
- Organizations and people
Topic 3: Understand how the ITIL framework guides the organization15-20%- Other frameworks and methods
- Nature and use of the ITIL guiding principles
- The ITIL principles in detail
Topic 4: Understand the key ITIL practices30-35%- Service desk practice
- Service level management practices
- Continual improvement practices
- Supplier management practices
- Incident management and request fulfillment practices
- Relationship management practices
- Service configuration management practices
Topic 5: Understand the purpose and effects of the service value system15-20%- Opportunity and demand
- The ITIL practices in the service value chain
- The service value chain
- Overview of the service value system

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ITIL 4 Foundation Exam Sample Questions (Q75-Q80):

NEW QUESTION # 75
Which statement about the 'continual improvement' practice is CORRECT?

Answer: D


NEW QUESTION # 76
What describes the steps needed to create and deliver a specific service to a consumer?

Answer: C


NEW QUESTION # 77
Which is a use of the change schedule?

Answer: C

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-change-enablement/


NEW QUESTION # 78
What is MOST LIKELY to be handled as a service request?

Answer: C

Explanation:
A service request is a formal request from a user for something to be provided. Service requests are typically less complex and are either approved or denied based on the budget, need, or urgency.
An emergency change to apply a security patch (A) is not a service request because it is an urgent change that needs to be made to address a security vulnerability. The implementation of a workaround (B) is not a service request because it is a temporary solution to a problem. Managing an interruption to a service (D) is not a service request because it is an incident that needs to be resolved.
Providing a virtual server for a development team (C) is a service request because it is a request for a new service that can be fulfilled by the IT department.


NEW QUESTION # 79
What is a problem?

Answer: D


NEW QUESTION # 80
......

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