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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integrations and Extensions- Integration capabilities
  • 1. Third-party system integration
    • 2. REST APIs and integration flows
      Topic 2: Oracle Fusion Service Overview- Core Service Architecture
      • 1. Service request lifecycle management
        • 2. Fusion Service data model and components
          - Service Configuration Basics
          • 1. Security roles and access control
            • 2. Basic setup and administration
              Topic 3: Field Service and Dispatch- Field service operations
              • 1. Scheduling and dispatch rules
                • 2. Work order management
                  Topic 4: Knowledge Management- Knowledge articles
                  • 1. Creation and lifecycle management
                    • 2. Search and recommendation usage
                      Topic 5: Service Request Management- Case and ticket handling
                      • 1. Creation, routing, and assignment rules
                        • 2. SLAs and escalation management
                          - Customer interaction handling
                          • 1. Omnichannel support processes
                            • 2. Communication templates and notifications
                              Topic 6: Reporting and Analytics- Service analytics
                              • 1. Dashboards and KPIs
                                • 2. Operational reporting

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q58-Q63):

                                  NEW QUESTION # 58
                                  Your client has noticed that inbound emails from customers are not creating or updating service requests.
                                  Which step should they perform to automate it?

                                  Answer: B


                                  NEW QUESTION # 59
                                  Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
                                  What is the problem?

                                  Answer: B


                                  NEW QUESTION # 60
                                  Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
                                  Which statement is true?

                                  Answer: C


                                  NEW QUESTION # 61
                                  Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
                                  Which are two reasons for this behavior?

                                  Answer: B,E


                                  NEW QUESTION # 62
                                  Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
                                  Identify three advantages of selecting the category correctly.

                                  Answer: B,C,D


                                  NEW QUESTION # 63
                                  ......

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