Itcertkr AP-226 최신 PDF 버전 시험 문제집을 무료로 Google Drive에서 다운로드하세요: https://drive.google.com/open?id=1AhiC2T_SLQyNdjqDiHKMq8Pj2BUL-CIh
Itcertkr는 우수한 IT인증시험 공부가이드를 제공하는 전문 사이트인데 업계에서 높은 인지도를 가지고 있습니다. Itcertkr에서는 IT인증시험에 대비한 모든 덤프자료를 제공해드립니다. Salesforce인증 AP-226시험을 준비하고 계시는 분들은Itcertkr의Salesforce인증 AP-226덤프로 시험준비를 해보세요. 놀라운 고득점으로 시험패스를 도와드릴것입니다.시험에서 불합격하면 덤프비용 전액환불을 약속드립니다.
| Section | Weight | Objectives |
|---|---|---|
| Design | 29% | - Contact Center Capabilities
|
| Implement | 41% | - Data and Migration
|
| Discovery | 20% | - KPIs and Success Metrics
|
| Deploy | 10% | - Validation and Migration
|
IT자격증을 많이 취득하여 IT업계에서 자신만의 단단한 자리를 보장하는것이 여러분들의 로망이 아닐가 싶습니다. Itcertkr의 완벽한 Salesforce인증 AP-226덤프는 IT전문가들이 자신만의 노하우와 경험으로 실제Salesforce인증 AP-226시험문제에 대비하여 연구제작한 완벽한 작품으로서 100%시험통과율을 보장합니다.
질문 # 147
Your scenario includes deploying a new knowledge base for self-service customer support. Which channel-specific cut-over requirement promotes awareness and utilization?
정답：D
설명：
encourage self-service adoption through the new knowledge base
Comprehensive Detailed Explanation with Reference:
Promoting awareness and utilization of a new knowledge base for self-service customer support involves several strategies: A. Integrating knowledge base articles within chat conversations and case workflows enhances relevance and timely assistance. B. Providing prominent access points across customer-facing channels ensures that customers can easily find and use the knowledge base. C. Conducting user training and awareness campaigns increases familiarity with the knowledge base's features and benefits. Implementing all these approaches simultaneously offers a comprehensive strategy to maximize adoption and effectiveness of the new resource.
질문 # 148
While the listed features each serve a purpose, the most suitable choice for Ursa Major Solar's goal of connecting customers with subject-matter experts (SMEs) for real-time, detailed discussions is Experience Site with integrated Live Agent Chat or Messaging for Web.
A consultant is preparing post-implementation training material for the agents and supervisors in an environment that uses Service Cloud Voice with Amazon Connect. Supervisors need to track key performance indicators (KPIs), such as calls answered. average handle time, and average speed to answer.
Where should the consultant point supervisors to track these KPIs?
정답：C
설명：
For supervisors needing to track key performance indicators (KPIs) such as calls answered, average handle time, and average speed to answer in an environment using Service Cloud Voice with Amazon Connect, the optimal tools are the Service Cloud Voice Analytics App and the Omni Supervisor Console. The Service Cloud Voice Analytics App provides detailed analytics and visualizations specific to voice interactions, offering insights into call volumes, handle times, and service levels. The Omni Supervisor Console complements this by offering real-time monitoring of agent activity and queue statistics, enabling supervisors to manage and optimize agent productivity and response times effectively.
질문 # 149
While some of your suggestions aim to address Ursa Major Solar's need to accommodate new agents during peak season, they raise potential concerns and might not be the most optimal approach. Here's a breakdown:
Ursa Major Solar (UMS) is implementing Email-to-Case in its ...
Salesforce notaro which it has used in the past 2 years as its Case
Management system, to place is the party Email Channel provider. UMS is excited to learn about the artificial in capability in Einstein Case Classification and would like to prioritize the capturing the build as must-have After verifying the license, how should a consultant include the Einstein Case Classification capability in the same project?
Add two requirements to the backlog in the current release date
EmailMessage object to meet data requirements for Einstein formal Car
Cassium be up Einstein Case Classification.
Add the requirement to a future release since Einstein rends at least 400 the past 6 months to build the model in Email Channel Add the requirement in the current release as the customer are case records and because of the reed to prontice the manner Classification The most appropriate approach for incorporating Einstein Case Classification into the same project is to:
A) A Add two requirements to the backlog in the current release:
B) Ursa Major Solar has recently seen a big increase in case volume due to the launch of new product.
What should the company do to deflect cases?
Implement an internal knowledge base.
Implement a customer-facing knowledge base Implement a new channel in
SMS. Choose
While both implementing an internal knowledge base and implementing a
customer-facing knowledge base can help deflect cases, the most
impactful choice for Ursa Major Solar is:
Implementing a customer-facing knowledge base.
Ursa Major Solar decided to roll out Einstein Bots in all of the enhanced digital snipe channels for its retail customers, including Facebook Messenger, WhatsApp and Message for In-app and Web. The Salesforce administrators are not sure how many boss they sa and why.
Which recommendation should a consultant make to the Salesforce ..
정답：B
설명：
Facebook Messenger
Explanation:
To incorporate Einstein Case Classification effectively in the ongoing project, the consultant should add two requirements to the backlog in the current release. This approach ensures that the project team can address the need for Einstein Case Classification without delaying the current implementation schedule. The EmailMessage object will need to be configured to meet data requirements for Einstein Case Classification, which will then enable the automated classification and routing of incoming cases based on content analysis. This strategic inclusion in the current release facilitates immediate enhancement of case management efficiency without the wait times associated with gathering historical data, as would be necessary if waiting for a future release.
Reference: https://help.salesforce.com/s/articleView?id=sf.einstein_service_case_classification.htm For deflecting cases, implementing a customer-facing knowledge base is the most impactful choice for Ursa Major Solar. A customer-facing knowledge base allows customers to self-serve by accessing information and solutions directly, which can significantly reduce the volume of incoming cases by addressing common inquiries and issues before they escalate to live support interactions.
Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_about.htm For the deployment of Einstein Bots across enhanced digital service channels, the recommendation should be to use the same Einstein Bot across all channels (Facebook Messenger, WhatsApp, Message for In-app, and Web). This approach leverages the ability of Einstein Bots to be configured once and deployed across multiple channels, simplifying maintenance and ensuring consistent customer experiences across all digital touchpoints.
Reference: https://help.salesforce.com/s/articleView?id=sf.bots_overview.htm
질문 # 150
You need to validate data migration accuracy and completeness. Which tool assists with this process?
정답：B
설명：
Several tools assist in validating data migration accuracy and completeness:
A: Salesforce Reports and Dashboards enable comparisons of data metrics between the legacy system and Salesforce.
B: Data Compare tools like Informatica PowerCenter provide deep analysis capabilities for identifying discrepancies and integrity issues.
C: Validation Rules within Salesforce ensure that incoming data adheres to specific formats and constraints, preventing incorrect data entries.
Employing these tools collectively ensures a thorough validation process for migrated data, securing data integrity and accuracy.
질문 # 151
You need to integrate external systems for additional data enrichment within cases. Which tool facilitates this?
정답：C
설명：
Integrating external systems for data enrichment within cases can be accomplished through several tools within Salesforce. Apex code allows for customized integrations tailored to specific external systems. Flow Builder supports seamless integration with its pre-built connectors. Salesforce Connect provides robust connectivity to a wide array of external data sources. Therefore, "D. All of the above, providing options for integrating external data sources and enriching case information for informed decision-making" is the correct answer, offering multiple avenues to achieve comprehensive data integration.
Reference: Salesforce Integration Capabilities
질문 # 152
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AP-226최신 시험기출문제: https://www.itcertkr.com/AP-226_exam.html
그 외, Itcertkr AP-226 시험 문제집 일부가 지금은 무료입니다: https://drive.google.com/open?id=1AhiC2T_SLQyNdjqDiHKMq8Pj2BUL-CIh