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| Section | Objectives |
|---|---|
| Care Coordination and Plans | - Care plan structure and lifecycle - Care program management - Tasks, milestones, and goals |
| Health Cloud Fundamentals | - Core concepts of Salesforce Health Cloud - Industry-specific terminology (patients, care teams, providers) - Healthcare data model overview |
| Security, Compliance, and Industry Considerations | - Auditability and privacy safeguards - Data access control in Health Cloud - HIPAA and healthcare compliance basics |
| Patient and Member Management | - Care team assignment and collaboration - Patient data model and records - Consent and privacy considerations |
| Data Integration and Health Data | - FHIR alignment concepts - Integration with external healthcare systems - Health data ingestion concepts |
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NEW QUESTION # 85
How should a consultant recommend modeling a physician ' s locations of service, when the physician practices at multiple hospitals and clinics?
Answer: C
Explanation:
Healthcare Practitioner Facility is the standard junction object in Health Cloud representing a practitioner ' s practice affiliations across multiple healthcare facilities and clinics. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Healthcare Practitioner Facility) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Agentforce Health architecture and implementation
NEW QUESTION # 86
When accessing a person account record within Health Cloud, the user must have access to the entire account.
What should a consultant do in this scenario, according to Health Cloud implementation best practice?
Answer: D
Explanation:
Step-by-Step Explanatio n:
Salesforce Health Cloud Best Practice for Person Accounts Access:
Person Accounts in Salesforce are a combination of an Account and a Contact.
To ensure that access to the person account (patient record) gives access to all data on the record, Salesforce recommends setting the Contact sharing setting to "Controlled by Parent".
This means the sharing and visibility of the Contact (patient details) will follow the sharing settings of the parent Account (the Person Account).
Salesforce Documentation Reference:
"For Person Account sharing and access, set the Contact object sharing setting to Controlled by Parent. This ensures that users with access to the Account (Person Account) also have access to the associated Contact data."
- Reference: Health Cloud Implementation Guide, Sharing and Access
Why Not the Other Options?
A . Set Modify All on the Account object at the Profile level: Too broad; not recommended due to least privilege principle.
C . Set Private for the Contact object: Would prevent access to the Contact, even if user has access to the Account.
D . Set the organization-wide default to Public Read Write for the Account object: Not best practice for healthcare, as it risks overexposing sensitive data.
Reference:
Health Cloud Implementation Guide - Sharing and Access
NEW QUESTION # 87
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
Answer: C
Explanation:
Salesforce delivers an unmanaged extension package titled ' Health Cloud Reports for Patient Referral Management ' which includes out-of-the-box dashboards and reports for referral conversion and tracking.
From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Health Cloud Reports for Patient Referral Management) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation
NEW QUESTION # 88
A consultant is implementing Identity Verification for their customer ' s customer service representatives and needs to add a new search parameter. Which record should the consultant configure to accomplish this?
Answer: B
Explanation:
Identity Verification Process Detail records specify the fields used for searching callers, verifying caller identities, and returning search results. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Identity Verification Process Detail) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality. The implementation should be tested with representative healthcare data and end-user workflows so that relationships, permissions, automation, and integration behavior remain consistent from the source transaction through the user experience.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation
NEW QUESTION # 89
A consultant needs to implement Health Cloud and is in the discovery stage of the project. Which three approaches should the consultant consider to collect information to understand where Health Cloud fits within the application architecture?
Answer: A,C,D
Explanation:
To understand where Health Cloud fits within the overarching application architecture during discovery, the consultant must identify user personas & their pain points, document business processes & data flows, and architect system integration diagrams. Writing Apex code is premature in discovery. From a discovery perspective, the consultant should validate the current-state workflow with the people who perform it, document pain points and handoffs, and translate the findings into functional, data, security, and integration requirements before solution design begins. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Identify personas involved and their existing pain points.; Identify key stakeholders and how they measure success.; Create business process diagrams to understand information flow.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Discovery - Integration
NEW QUESTION # 90
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