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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Requirements18%- Requirements management
  • 1. Validate requirements
  • 2. Manage requirement lifecycle
  • 3. Gather business requirements
  • 4. Identify dependencies
Development Support and User Acceptance12%- Solution validation
  • 1. Coordinate user acceptance testing
  • 2. Manage change adoption
  • 3. Support development teams
  • 4. Validate business outcomes
Business Process Mapping12%- Process analysis
  • 1. Manage scope definition
  • 2. Document current-state processes
  • 3. Design future-state processes
  • 4. Use process mapping techniques
User Stories18%- Agile documentation
  • 1. Define acceptance criteria
  • 2. Write user stories
  • 3. Refine backlog items
  • 4. Support Agile delivery
Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Identify stakeholder roles
  • 2. Facilitate communication
  • 3. Prioritize business needs
  • 4. Manage stakeholder expectations
Customer Discovery17%- Business analyst responsibilities
  • 1. Identify business objectives
  • 2. Demonstrate Salesforce capabilities
  • 3. Support implementation lifecycle
  • 4. Assess customer environment

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Certified-Business-Analyst Ressourcen Prüfung - Certified-Business-Analyst Prüfungsguide & Certified-Business-Analyst Beste Fragen

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Salesforce Certified Business Analyst Exam Certified-Business-Analyst Prüfungsfragen mit Lösungen (Q126-Q131):

126. Frage
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

Antwort: C

Begründung:
This answer provides an example of effective acceptance criteria for the scenario of creating an approval process on contract submissions. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales manager wants to do (be notified, approve or decline), when they want to do it (when a contract has been submitted with a discount greater than
20%), and how they can verify it (a discounted price). References: https://trailhead.salesforce.com/en/content
/learn/modules/salesforce-business-analyst-certification-prep/prepare-for-the-salesforce-business-analyst- certification-exam


127. Frage
The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?

Antwort: A

Begründung:
This answer states that getting approval and signoff on the requirements is the next step for the BA to take before build can begin. Approval and signoff on the requirements means that the stakeholders agree that the requirements are accurate, complete, and feasible, and that they authorize the development team to start building the solution. Approval and signoff on the requirements helps to avoid scope creep, rework, and miscommunication. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/prepare-f


128. Frage
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?

Antwort: B


129. Frage
Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.
Which influencing style is the BA using?

Antwort: B

Begründung:
The influencing style that the BA is using is inspiring. Inspiring is a style that appeals to the emotions and values of the stakeholders, and motivates them to achieve a shared vision or goal. The BA is using an inspiring style by showing them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened its time to close and increased its close rate by 30%. This helps to create a positive and aspirational image of what Sales Cloud can do for them, and encourages them to overcome their resistance and embrace the change. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-stakeholder-management/influence-s


130. Frage
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

Antwort: C


131. Frage
......

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