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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Design Experience Cloud site architecture (themes, templates, branding) - Design data access and visibility rules - Set up and manage CMS content and files |
| Topic 2: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting |
| Topic 3: Implementation and Integration | 28% | - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Implement search functionality and content tagging - Configure SSO and authentication providers - Configure email and notification templates - Integrate external systems via APIs and connected apps |
| Topic 4: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Define support processes and escalation paths - Plan and execute change management activities - Create training materials and end-user guides |
| Topic 5: Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Define scope and create solution design - Understand customer business objectives and challenges - Identify key stakeholders and user personas |
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NEW QUESTION # 38
Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
Answer: C
Explanation:
To troubleshoot the problem of the site taking a long time to load, the system administrator should use Salesforce Community Page Optimizer. This is a tool that analyzes the performance of an Experience Cloud site and provides recommendations for improving the page load time. The tool checks for issues such as component density, image size, caching settings, and network latency.
NEW QUESTION # 39
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers
Answer: C,D
Explanation:
Two ways thatSalesforce PRM can help DF accelerate channel sales are B and C. Salesforce PRM is a solution that allows you to manage your partner relationships and empower them to sell your products and services. By using Salesforce PRM, DF can automate partner tieringin Channel sales hierarchy, which allows them to assign different tiers and benefits to their partners based on their performance and potential. DF can also automate partner lead routing, which allows them to distribute leads to their partners based on criteria such as location, product, or skill. These features can help DF increase partner engagement and loyalty, optimize lead conversion, and grow channel revenue.
NEW QUESTION # 40
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
Answer: D
Explanation:
To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.
NEW QUESTION # 41
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
Answer: D
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact.
The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 42
Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?
Answer: A
Explanation:
To set up a topic catalog, the step that is required is to enable Topic Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that allows you to display all the topics and subtopics on your Experience Cloud site in a hierarchical structure. Users can see the topic catalog by clicking the More Topics link on the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which allows you to create topics and subtopics up to three levels deep. You also need to create at least one topic with two subtopics, which will populate the topic catalog with some content.
NEW QUESTION # 43
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