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The CIS-ITSM Certification is designed for IT professionals who are interested in implementing and managing ServiceNow ITSM solutions. CIS-ITSM exam tests the candidate's knowledge and skills in various areas, including incident management, problem management, change management, service level management, and configuration management. Certified Implementation Specialist - IT Service Management certification is proof that the candidate has the expertise to configure and customize the ServiceNow ITSM platform to meet the unique needs of their organization.

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ServiceNow is a cloud-based company that provides software solutions to various organizations. One of its most popular products is the IT Service Management (ITSM) platform, which enables businesses to streamline their IT operations and deliver top-notch services to their customers. To become a ServiceNow ITSM expert, one can take the Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification exam.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q41-Q46):

NEW QUESTION # 41
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change What could you do on the incident form, for the Assignment Group field, to resolve this issue?

A. Add Dictionary Override to specify the Incident group Reference Qualifier
B. Add a UI action to provide an error message if the Network CAB group is selected
C. Add a UI action to hide the Network CAB group from the list
D. Modify the choice list to include only the appropriate group types

Answer: A

NEW QUESTION # 42
How can you remove demo data?

A. You can request that through the HI portal.
B. In the settings, you can check the "Remove demo data" check box.
C. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
D. You have to go through the tables and select all records and delete them.

Answer: A

Explanation:
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.

NEW QUESTION # 43
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

A. Entitlements
B. Icons
C. Flows and Subflows
D. Sets of Variables

Answer: C,D

NEW QUESTION # 44
In the baseline platform configuration, which of these are required when closing a Normal Change? Select all that apply.

A. Close Notes
B. CAB Approval
C. Post-Implementation Review
D. Close Code

Answer: A,D

Explanation:
Explanation
By the time you arrive at the juncture where you would close the change request, the approval has already occurred, and the Post-Implementation Review (task) has also transpired.
All that's left are:
"Close Code",
"Close Notes"
CAB Approval - TRICK ANSWER. It's
already been approved by the time
you go to close the change
Close Code - These occur at time of
CR close.
Close Notes - These occur at time of
CR close.
TRICK ANSWER. This is a task that's
already been dealt with.

NEW QUESTION # 45
A Visualforce page contains an industry select list and displays a table of Accounts that have a matching value in their Industry field.

When a user changes the value in the industry select list, the table of Accounts should be automatically updated to show the Accounts associated with the selected industry.
What is the optimal way to implement this?

A. Add an <apex:actionSupport>within the <apex:selectOptions>.
B. Add an <apex:actionSupport>within the <apex:selectList>.
C. Add an <apex:actionFunction>within the <apex:selectList>.
D. Add an <apex:actionFunction>within the <apex:selectOptions>.

Answer: B

NEW QUESTION # 46
......

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