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Salesforce AP-212 Exam Syllabus Topics:

SectionWeightObjectives
Integration22%- Connect to external systems using APIs
- Integrate with Service Cloud
- Integrate with Salesforce CDP
- Integrate with Marketing Cloud
- Integrate with Commerce Cloud
Strategies and Design16%- Design loyalty program architecture and data model
- Design promotion lifecycle and engagement strategies
- Apply implementation best practices
- Define points, benefits, and redemption processes
- Assess business requirements and define loyalty solution
On-Going Loyalty Management10%- Configure analytics, dashboards, and reporting
- Manage program updates and enhancements
- Monitor program performance and optimize
Loyalty Program and Process Configuration52%- Configure foundational program settings
- Define incentives, experiential rewards, and vouchers
- Manage member enrollment, profiles, and preferences
- Configure partner management and collaboration
- Set up tier models, qualification, and progression
- Configure permissions and security model
- Set up currencies, points, and transaction processing

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Most Recent Salesforce AP-212 Exam Questions – Verified By Salesforce Experts

Hundreds of Salesforce aspirants have cracked the Loyalty Management Accredited Professional examination by just preparing with our real test questions. If you also want to become a Salesforce certified without any anxiety, download Salesforce updated test questions and start preparing today. These Real AP-212 Dumps come in desktop practice exam software, web-based practice test, and AP-212 PDF document. Below are specifications of these three formats.

Salesforce Loyalty Management Accredited Professional Sample Questions (Q105-Q110):

NEW QUESTION # 105
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?

Answer: D

Explanation:
To fulfill the new voucher's requirements, the voucher definition settings should be: Type: Fixed Value, Expiration Type: Period, Expiration Period: 3, Expiration Period Unit: Month, Face Value: $300, Partial Redeemable: Checked. This configuration ensures that two vouchers with the specified face values can be issued within the defined period and used within three months after the first voucher's disbursement date. The
'Partial Redeemable' option allows the vouchers to be used partially, providing flexibility in how they are redeemed by the members.


NEW QUESTION # 106
Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:
* Award points to the customer that can be redeemed for products in the store
* Gamify customers that spend the most to receive exclusive benefits.
What three elements should the Administrator configure?

Answer: B,C,E

Explanation:
For Northern Trail Outfitters' Loyalty Program offering, the Administrator should configure:
* B: One qualifying currency to track points that can be redeemed for products.
* C: A tier system based on cumulative spending to gamify and reward top spenders with exclusive benefits.
* E: Promotions to create special offers or rewards that can enhance the Loyalty Program's appeal and engagement.


NEW QUESTION # 107
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

Answer: A

Explanation:
For Northern Trail Outfitters to display member information in its external member portal, a crucial prerequisite is the creation of a Connected App in Salesforce Platform. This Connected App facilitates secure API access to Salesforce data, including Loyalty Management information, by providing an authentication and authorization framework.
By setting up a Connected App, Northern Trail Outfitters can establish a secure connection between its external member portal and Salesforce, enabling the retrieval of member information through Loyalty APIs.
This setup ensures that the external portal can access up-to-date loyalty data, such as member points, tier status, and transaction history, in a secure and controlled manner, enhancing the member experience outside of Salesforce.


NEW QUESTION # 108
What two ways could an Administrator configure a Promotion to target a specific audience?

Answer: C,D

Explanation:
To target a specific audience with a Promotion in Salesforce Loyalty Management, an administrator could:
* Option C "Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion." This allows for precise targeting based on detailed segmentation criteria.
* Option D "Link a promotion to a campaign and associate a segment to the campaign." This method utilizes Salesforce's campaign management features to target promotions to specific segments.


NEW QUESTION # 109
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

Answer: D


NEW QUESTION # 110
......

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