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| Section | Objectives |
|---|---|
| Guiding Principles for High-Velocity IT | - Continuous improvement - DevOps culture - Agile methods - Application of ITIL guiding principles - Lean practices |
| Digital Product Lifecycle | - Digital product lifecycle - Service value creation - Value streams - ITIL operating model |
| Understand High-Velocity IT Concepts | - IT transformation - High-velocity IT - Digital transformation - Digital technology - Digital organization - Digital products |
| High-Velocity IT Techniques and Practices | - Testing and validation - Automation - Architecture and design - Security and risk management - Cloud computing |
| Contribute to Value with Digital Products | - Valuable investments - Fast development - Resilient operations - Assured conformance - Co-created value |
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NEW QUESTION # 44
An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
Which capability is being introduced?
Answer: C
Explanation:
AIOps applies artificial intelligence and machine learning to IT operations data in order to detect anomalies, correlate events, reduce alert noise, and identify probable causes. This allows teams to focus attention on meaningful signals and to respond to emerging issues faster than manual analysis would allow.
NEW QUESTION # 45
An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?
Answer: B
Explanation:
Risk management would most help the organization balance accelerated delivery (through CI/CD) with compliance, as it ensures that risks related to internal and external policies are identified, assessed, and controlled while enabling innovation.
NEW QUESTION # 46
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
Answer: A
Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.
NEW QUESTION # 47
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: C
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 48
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
Answer: B
NEW QUESTION # 49
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