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| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Document business requirements and user stories - Identify business needs, pain points, and objectives |
| Business Process Mapping | 17% | - Map current and future business processes - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation |
| User Story Development | 20% | - Write clear and actionable user stories - Break down epics into manageable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories |
| Requirements Management | 23% | - Validate and verify requirements with stakeholders - Manage requirements traceability - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value |
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities - Build consensus on requirements and solutions - Conduct effective meetings and presentations |
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NEW QUESTION # 277
Which users will be able to reset a Single Sign-On User Password?
Answer: A
Explanation:
Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission.
The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References:
https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5
NEW QUESTION # 278
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?
Answer: B
Explanation:
The lead BA should tell the junior BAs to include who, what, and why in a user story. Who, what, and why are the essential elements of a user story that define who is requesting a feature or functionality (the user or persona), what they want to achieve or accomplish (the goal or value), and why they want it (the reason or benefit). A user story should include who, what, and why because it helps to:
Clarify the scope, functionality, and quality of the user story
Provide a basis for testing and validating the work done
Ensure that it meets the user's needs and expectations The other options are either incorrect or irrelevant.
Option A is incorrect because V2MOM is a structure that defines an organization's vision, values, methods, obstacles, and measures, not a user story. Option C is incorrect because technical details are not part of a user story, but rather part of acceptance criteria or design specifications. References: https://trailhead.salesforce.
com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
NEW QUESTION # 279
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
Answer: C
Explanation:
The step of the application lifecycle management (ALM) cycle that requires the business analyst to study current business processes, gather requirements, and analyze them is plan. ALM is a process that helps manage changes to an application from planning to deployment and beyond. ALM has six steps: plan, develop, test, build release, test release, and release. The plan step is where the business analyst studies current business processes, gathers requirements, and analyzes them to understand what needs to be changed or improved in an application. The plan step also involves defining objectives, scope, budget, timeline, deliverables, roles and responsibilities for a project. The develop step is where developers create or modify code or declarative components based on the requirements gathered in the plan step. The test step is where testers verify that the code or declarative components work as expected and meet quality standards using various testing techniques and tools. The build release step is where developers package all code or declarative components into a release that can be deployed to other environments using various deployment techniques and tools. The test release step is where end users test the release in a sandbox or test environment to verify that it works as intended, and what was originally requested is actually being delivered. The release step is where the release is deployed to production and made available to end users. References:
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models
/understand-what-application-lifecycle-management-is
NEW QUESTION # 280
After stakeholders formally signed off on requirements, the business analyst (BA) received numerous emails requesting changes to Salesforce during uses acceptance testing (UAT). The BA quickly became overwhelmed by the requests and needs a way to organize and peritonitis them.
What should the BA use to help them organize these requests?
Answer: B
Explanation:
This answer states that change request log is what the BA should use to help them organize and prioritize requests for changes to Salesforce during UAT after receiving numerous emails from stakeholders who formally signed off on requirements. Change request log is a document or a file that records and tracks requests for changes to a project or a product, such as adding, modifying, or removing a feature or a functionality. Change request log is what the BA should use to help them organize and prioritize requests for changes to Salesforce during UAT because it helps the BA to manage and monitor the requests for changes, and to evaluate and approve or reject them based on their impact, urgency, or feasibility. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use- stakeholder-engagement-skills
NEW QUESTION # 281
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
Answer: C
Explanation:
The best option for the BA to suggest is to ask the support manager to wait until the idea is released. This option avoids spending time and resources on building a custom solution that may not be compatible or necessary once the idea is released. It also ensures that the support team can benefit from the latest features and functionality that Salesforce provides, and avoid potential issues or conflicts with future updates or releases. The other options are either impractical or risky. Option B may not be possible or feasible, as the idea may not be ready or stable for early release. Option C may result in wasted effort or duplication, as the custom solution may become obsolete or incompatible once the idea is released. References: https://trailhead.
salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/evaluate-solution-options
NEW QUESTION # 282
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