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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Security and Data Protection20%- HR data security model
- Role-based access control
- Confidential HR data handling
- Contextual security for HR cases
Core HR Applications and Employee Center30%- HR Dashboards and Reporting
- Employee Center configuration
- HR Administration
- HR Case Management
HR Journeys and Lifecycle Events20%- Onboarding / Offboarding / Transfers
- Activity Sets and triggers
- Journey Designer
- Lifecycle event configuration
HR System Architecture30%- HR data model (HR Case, HR Profile, tables)
- HR criteria and targeting
- HR services and catalog structure
- HR Service Delivery architecture

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Free PDF ServiceNow - High Hit-Rate CIS-HR - Test Certified Implementation Specialist-Human Resources Result

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which application is used to analyze trends, patterns, and data on the Team Insights page?

Answer: D

Explanation:
The Manager Hub application is specifically designed to provide managers with a consolidated view of their team ' s data, tasks, and developmental needs. A key feature of this application is the Team Insights page, which allows managers to analyze trends, patterns, and critical data points related to their direct reports.
Unlike the standard Employee Center, which focuses on employee self-service, Manager Hub empowers leadership with actionable intelligence. It aggregates information from various HRSD components, such as Journey Accelerator and Learning Posts, to highlight areas requiring attention, such as overdue tasks or pending approvals. This centralized visibility helps managers make informed decisions, track team sentiment, and ensure that employee transitions or development plans are progressing efficiently, ultimately improving overall team performance and engagement.


NEW QUESTION # 31
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/task/configure-hr-service.html


NEW QUESTION # 32
If an HR Document must be manually generated for an HR Case who is able to generate the document from the Case record?

Answer: B


NEW QUESTION # 33
What role is required, at a minimum, to view confidential HR Profile data?

Answer: D

Explanation:
Verified Answer: B. HR Basic [sn_hr_core.basic] Very Short Explanation: The role that is required, at a minimum, to view confidential HR Profile data is HR Basic [sn_hr_core.basic] . This role grants read-only access to the HR Profile table and the HR Profile related lists 1 . The other roles are not correct because they either have more or less access to the HR Profile data. The HR Admin [sn_hr_core.admin] role has full access to the HR Profile table and can create, read, update, and delete HR Profile records 1 . The LE Admin
[sn_hr_le.admin] role has read-only access to the HR Profile table, but also has full access to the Lifecycle Events application 2 . The HR Manager [sn_hr_core.manager] role has no access to the HR Profile table, but has full access to the HR Case Management application 3 .


NEW QUESTION # 34
With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/concept/c_I18NKMInternational.html


NEW QUESTION # 35
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