Test EXIN ITILFNDv4 Prep | Latest ITILFNDv4 Exam Tips

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation
ITIL Service Value System (SVS)	- Guiding Principles - Governance - Service Value Chain - Practices Overview - Continual Improvement
The Four Dimensions of Service Management	- Organizations and People - Partners and Suppliers - Information and Technology - Value Streams and Processes

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EXIN ITIL 4 Foundation Sample Questions (Q60-Q65):

NEW QUESTION # 60
What is the definition of warranty?

A. A means of identifying events that could cause harm or loss
B. A means of determining whether a service is fit for use
C. A means of identifying a result for a stakeholder
D. A means of determining whether a service is fit for purpose

Answer: B

NEW QUESTION # 61
Which practice provides a communications point for users to report operational issues, queries and requests?

A. Continual improvement
B. Incident management
C. Relationship management
D. Service desk

Answer: D

NEW QUESTION # 62
Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A. Understanding the customer's perception of value
B. Standardization of practices and services
C. The ability to discover and respond to failure earlier
D. Understanding the current state and identifying what can be reused

Answer: C

NEW QUESTION # 63
Which statement BEST describes a service request?

A. A request from a customer for a new service
B. A generic description for the many different types of demands that are placed upon the IT organization by the users
C. A high priority RFC from a senior manager
D. A generic description for the many types of request for change (RFC) that are received by the IT organization

Answer: B

NEW QUESTION # 64
Which helps to manage an incident when it is unclear which support team should be working on the incident?

A. Disaster recovery plans
B. Swarming
C. Self-help
D. Target resolution times

Answer: B

NEW QUESTION # 65
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