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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Strategy and Performance- Order winners and order qualifiers
  • 1. Competitive positioning through operations capability
    - Operations strategy development
    • 1. Stages of operations strategy evolution
      • 2. Top-down vs bottom-up strategy perspectives
        Performance Improvement in Operations- Performance measurement and benchmarking
        • 1. Setting performance targets
          • 2. Benchmarking techniques
            - Continuous improvement approaches
            • 1. Business process re-engineering
              • 2. Process improvement methodologies
                Operations Management Concepts- Definition and scope of operations management
                • 1. Operations as transformation process (input–transformation–output)
                  • 2. Role of operations in supply chain efficiency and effectiveness
                    - Performance objectives of operations
                    • 1. Flexibility
                      • 2. Cost
                        • 3. Quality
                          • 4. Dependability
                            • 5. Speed
                              Quality and Reliability Management- Failure prevention and recovery
                              • 1. Failure measurement and impact
                                • 2. Failure Mode and Effects Analysis (FMEA)
                                  • 3. Maintenance strategies and reliability improvement
                                    - Total Quality Management (TQM)
                                    • 1. Quality assurance vs total quality
                                      Operations Processes and Systems- Four Vs of operations
                                      • 1. Volume
                                        • 2. Variety
                                          • 3. Visibility
                                            • 4. Variation in demand
                                              - Process design and analysis
                                              • 1. Input–transformation–output model
                                                • 2. Types of operations: manufacturing and services

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                                                  최신 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 무료샘플문제 (Q81-Q86):

                                                  질문 # 81
                                                  Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

                                                  정답：C

                                                  설명：
                                                  you can't touch or hold), also requires operations management. P.2


                                                  질문 # 82
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 3?

                                                  정답：A

                                                  설명：
                                                  The correct answers are as follows:


                                                  질문 # 83
                                                  Which of the following will increase 'order winning' objectives of a retail organisation?

                                                  정답：B

                                                  설명：
                                                  4 is the correct answer. Here you're looking for the answer which will ensure a customer always picks this business over competitors. Of the four options given, loyalty is the only one that would make sense. Remember 'order winners' are the 'customers' justification for their purchase of a product or service'- this is a direct quote from P.43


                                                  질문 # 84
                                                  Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

                                                  정답：A,C

                                                  설명：
                                                  Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.


                                                  질문 # 85
                                                  In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO

                                                  정답：A,E

                                                  설명：
                                                  Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.


                                                  질문 # 86
                                                  ......

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