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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Create training materials and end-user guides - Define support processes and escalation paths - Plan and execute change management activities |
| Topic 2: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Design data access and visibility rules |
| Topic 3: Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Define scope and create solution design - Identify key stakeholders and user personas |
| Topic 4: Analytics and Monitoring | 13% | - Implement error handling and logging - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Configure Site.com analytics and reporting |
| Topic 5: Implementation and Integration | 28% | - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Configure email and notification templates - Build and configure Experience Builder pages and components - Integrate external systems via APIs and connected apps |
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NEW QUESTION # 89
Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How shouldthe administrator limit the fields available in the customer portal?
Answer: A
Explanation:
To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-Level Security is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internalinformation fields for the customer portal profile or permission set.
NEW QUESTION # 90
A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?
Answer: B
Explanation:
To use standard profiles in an experience, the step that is required is to enable the "Allow using standard external profiles forself-registration, user creation, and login" option in Setup. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. Standard profiles are predefined profiles that come with Salesforce and cannotbe edited or deleted. To use standard profiles for external users in an experience, you need to enable the "Allow using standard external profiles for self- registration, user creation, and login" option in Setup, which gives you access to use standard profiles such as Customer Community User or Partner Community User.
NEW QUESTION # 91
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
Answer: A
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact.
The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 92
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
Answer: C
Explanation:
Content Management in Workspaces is where UMS can create the CMS collection before configuring the CMS Collection component in Experience Builder. Content Management allows UMS to create, manage, and publish content from Salesforce to its customer portal. UMS can create a CMS collection that contains a group of news articles from a workspace and then use the CMS Collection component to display the collection on its site.
NEW QUESTION # 93
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
Answer: A
Explanation:
Permission sets are a feature that allows you to grant additional permissions to users without changing their profiles. You can use permission sets to control Knowledge article visibility by granting users access to specific article types and actions. For example, you can create a permission set that allows users to view only certain article types and assign it to your customer portal users.
NEW QUESTION # 94
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