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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. Customer loyalty and retention strategies 3. B2B and B2C commerce use cases
Topic 2: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Integration with SAP Business Suite 2. Omnichannel customer engagement 3. Lead-to-cash processes - SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. Customer data and experience management 3. SAP Emarsys and customer engagement 4. SAP Sales Cloud and Service Cloud positioning
Topic 3: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Explain customer-centric business transformation 3. Position SAP Customer Experience portfolio value

Section

Weight

Objectives

Topic 1: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. Customer loyalty and retention strategies
3. B2B and B2C commerce use cases

Topic 2: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Integration with SAP Business Suite
2. Omnichannel customer engagement
3. Lead-to-cash processes

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. Customer data and experience management
3. SAP Emarsys and customer engagement
4. SAP Sales Cloud and Service Cloud positioning

Topic 3: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Explain customer-centric business transformation
3. Position SAP Customer Experience portfolio value

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which of the following is a feature of SAP Customer Data Platform?

A. Al customer overview
B. Payload customer error messages
C. Product Workbench
D. Unique customer database

Answer: D

NEW QUESTION # 24
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Optimize buying lifecycle
B. Innovate and stay ahead
C. Lower customer acquisition costs
D. Increased profitability
E. Improved customer satisfaction and retention

Answer: A,C,D

NEW QUESTION # 25
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Cross-functional alignment
B. Organization design
C. Absence of agile technology development
D. Talent development
E. Data privacy and management

Answer: A,B,D

NEW QUESTION # 26
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Integration Suite is available to integrate applications.
B. Business process analysis is available out-of-the-box.
C. SAP Build can be used to create custom apps.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.

Answer: A,C,E

NEW QUESTION # 27
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Emarsys
D. SAP Customer Data Platform

Answer: A

NEW QUESTION # 28
......

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