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Cisco 820-605 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success Industry Knowledge	15%	- Value realization and business outcomes - Customer Success trends and market dynamics - Customer lifecycle management
Topic 2: Success Plan Creation	25%	- Success planning and goal setting - Customer journey mapping - Stakeholder engagement and alignment
Topic 3: Renewals and Expansion	15%	- Driving customer loyalty and growth - Identifying expansion opportunities - Renewal strategies and processes
Topic 4: Customer Success Management	20%	- Customer engagement and relationship building - Usage data interpretation and analysis - Continuous value orchestration
Topic 5: Barrier Management	25%	- Developing barrier removal strategies - Identifying adoption barriers - Overcoming resistance and technical hurdles

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Cisco Customer Success Manager Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which definition of customer success is true?

A. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
B. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
C. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
D. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Answer: A

NEW QUESTION # 96
What are two examples of leveraging data to identify a customer barrier? (Choose two.)

A. evaluating feedback from the customer operations team
B. noting change in customer executive team
C. consulting the health index
D. providing training recommendations
E. reviewing installed base details

Answer: A,C

Explanation:
Two examples of leveraging data to identify a customer barrier are evaluating feedback from the customer operations team and consulting the health index. Feedback from the operations team can provide insights into operational challenges, while the health index can indicate areas where the customer may be struggling with the solution

NEW QUESTION # 97
Which one of the following solutions enable business outcomes in the financial industry?

A. Plant Floor Control Network
B. Remote Expert
C. Internet of Everything
D. Medianet
E. Multilayer Switching

Answer: B

NEW QUESTION # 98
In which stage does the Customer Success Manager initially validate stakeholders?

A. utilization
B. deployment
C. onboarding
D. purchase

Answer: A

NEW QUESTION # 99
Which analysis model is used to better understand the customer business environment?

A. SWOT
B. renewal contract
C. dashboard
D. RACI

Answer: A

Explanation:
A SWOT analysis helps in understanding the strengths, weaknesses, opportunities, and threats related to a customer's business environment, providing insights that can be used to tailor customer success strategies.
References: 1

NEW QUESTION # 100
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