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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Implementation- Genesys Cloud CX ecosystem integration
  • 1. CRM and third-party system integration
    • 2. API-based configuration and deployment
      Topic 2: Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
      • 1. Action maps and outcomes
        • 2. Visitor activity tracking and segmentation
          Topic 3: Conversational AI and Automation- Bot and virtual agent integration
          • 1. Bot flows and escalation handling
            • 2. NLU concepts (intents, utterances, entities)
              Topic 4: Data, Analytics, and Governance- Reporting and optimization
              • 1. Engagement and routing performance metrics
                • 2. Ethical AI and data governance considerations
                  Topic 5: Genesys Predictive Routing (GPR)- AI-based routing logic
                  • 1. Routing optimization and performance tuning
                    • 2. Skill-based vs predictive routing comparison
                      Topic 6: AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
                      • 1. AI in contact center efficiency and personalization
                        • 2. Predictive intent and customer journey optimization

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                          GCX-AI-GPE Latest Exam Experience | Accurate Cloud CX AI-GPE and GPR Certification 100% Free Test Quiz

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q68-Q73):

                          NEW QUESTION # 68
                          Which two insights can Segment Reports provide?
                          (Choose two)
                          Response:

                          Answer: A,B


                          NEW QUESTION # 69
                          Which two characteristics describe content offers in Predictive Engagement?
                          (Choose two)
                          Response:

                          Answer: A,C


                          NEW QUESTION # 70
                          Unoffered actions are actions that neither qualify nor are offered to website visitors.
                          Response:

                          Answer: A


                          NEW QUESTION # 71
                          What are two primary outputs of the GPR comparison test result dashboard?
                          (Choose two)
                          Response:

                          Answer: B,C


                          NEW QUESTION # 72
                          Which two best practices apply when managing multiple action maps?
                          (Choose two)
                          Response:

                          Answer: B,D


                          NEW QUESTION # 73
                          ......

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