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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
- Value co-creation and stakeholder collaboration
ITIL Management Practices28%- Technical Management Practices
  • 1. Deployment management
    • 2. Software development and management
      - General Management Practices
      • 1. Relationship management
        • 2. Strategy management
          • 3. Portfolio management
            - Service Management Practices
            • 1. Problem management
              • 2. Change enablement
                • 3. Service level management
                  • 4. Incident management
                    ITIL Value System20%- Service Value Chain activities
                    - Guiding Principles (7 principles and application)
                    - Management Practices overview
                    - Continual improvement
                    - Governance
                    Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    Four Dimensions of Product and Service Management17%- Value Streams and Processes
                    - Information and Technology
                    - Organizations and People
                    - Holistic approach and interdependencies
                    - Partners and Suppliers

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                    Peoplecert ITIL Foundation (Version 5) Sample Questions (Q75-Q80):

                    NEW QUESTION # 75
                    When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

                    Answer: B


                    NEW QUESTION # 76
                    Which will help solve incidents more quickly?

                    Answer: D


                    NEW QUESTION # 77
                    What is a value stream?

                    Answer: D

                    Explanation:
                    A value stream is a series of steps an organization undertakes to create and deliver products and services, enabling value for consumers through coordinated activities and the use of management practices.


                    NEW QUESTION # 78
                    What is the role of a governing body in an organization?

                    Answer: D

                    Explanation:
                    The governing body is accountable at the highest level for the organization's performance and compliance, so option A is correct. In ITIL, governance ensures that the organization is directed and controlled in a way that aligns with stakeholder expectations, legal and regulatory obligations, and strategic objectives. The governing body does not usually perform day-to-day operations or manage technical product details directly. Instead, it evaluates the environment and stakeholder needs, directs priorities and policies, and monitors performance and conformance. Financial reporting may be one concern, but governance is much broader and includes value creation, risk, compliance, ethics, and strategic oversight. This high-level accountability is essential because it connects leadership intent with responsible management and assures stakeholders that the organization is being guided appropriately.


                    NEW QUESTION # 79
                    Identity the missing word in the following sentence
                    The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

                    Answer: D

                    Explanation:
                    The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.


                    NEW QUESTION # 80
                    ......

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