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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Optimization and continuous improvement
- Creating and managing action maps
- Defining customer segments and engagement strategies
- Agent experience and real-time insights
Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Getting started and prerequisites
- Data preparation and model training
- Performance monitoring and reporting
- Configuration and setup of GPR
AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q85-Q90):

NEW QUESTION # 85
Which of the following best defines an "outcome" in GPE?
Response:

Answer: D


NEW QUESTION # 86
Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

Answer: C


NEW QUESTION # 87
Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

Answer: D


NEW QUESTION # 88
An action map can only be active on a single webpage at a time.
(True/False)
Response:

Answer: A


NEW QUESTION # 89
What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
Response:

Answer: C


NEW QUESTION # 90
......

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