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Achieving the Salesforce Health Cloud Accredited Professional certification is a valuable asset for healthcare professionals looking to differentiate themselves in a competitive job market. It demonstrates a commitment to excellence and a deep understanding of the Salesforce Health Cloud platform, making certified professionals highly sought after by healthcare organizations looking to improve their technology infrastructure and patient care.
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The Salesforce Health-Cloud-Accredited-Professional Exam covers several topics, including healthcare industry regulations, data privacy and security, patient management, care management, and health analytics. It requires a thorough understanding of the Salesforce Health Cloud platform and its capabilities to deliver patient-centric care effectively. Salesforce Health Cloud Accredited Professional certification exam includes 60 multiple-choice questions, and candidates have 105 minutes to complete it. The passing score is 68%.
NEW QUESTION # 36
Bloomington Caregivers uses Health Cloud and has an Integration setup with an external payer system.
Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for care services?
Choose 3 answers
Answer: A,B,E
Explanation:
Bloomington Caregivers, utilizing Salesforce Health Cloud, seeks to integrate with an external payer system to facilitate electronic requests for care services. To achieve this, the following business-level APIs are recommended:
1. Prior Authorization API
The Prior Authorization API enables healthcare providers to submit electronic requests for approval of specific medical services or treatments before they are provided. This process ensures that the proposed care is medically necessary and covered under the patient's insurance plan, thereby reducing delays and administrative burdens associated with manual authorization processes. Implementing this API streamlines communication between providers and payers, enhancing efficiency and patient care.
2. Referral Request API
The Referral Request API allows healthcare providers to electronically submit referrals for patients to receive specialist services or additional medical evaluations. This API ensures that referrals are processed promptly, facilitating timely access to necessary care for patients. By automating the referral process, it reduces paperwork and potential errors, improving coordination between primary care providers, specialists, and payers.
3. Care Services API
The Care Services API supports the management and coordination of various healthcare services provided to patients. It enables the electronic submission and tracking of service requests, such as home health care, medical equipment provision, or therapy sessions. This API ensures that all parties, including providers and payers, have up-to-date information on the services being rendered, promoting seamless care coordination and efficient resource utilization.
References:
For detailed information on Health Cloud Business APIs, including those for Prior Authorization, Referral Requests, and Care Services, refer to the Salesforce Health Cloud Developer Guide:
Salesforce Developers
To understand how these APIs integrate with external systems and the benefits they offer in streamlining healthcare operations, consult the Salesforce Healthcare API documentation:
Salesforce Developers
Implementing these APIs will enable Bloomington Caregivers to efficiently manage electronic requests for care services, ensuring timely approvals and coordinated care delivery.
NEW QUESTION # 37
Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.
Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?
Answer: D
Explanation:
A is correct because enabling data protection details for fields is the entity that the administrator should enable within Data Protection and Privacy for Health Cloud to work in this scenario. Data protection details for fields allow users to specify the data protection level and data classification for each field on leads, contacts, and person accounts. This helps to identify and protect sensitive data, such as protected health information (PHI), and comply with privacy regulations, such as General Data Protection Regulation (GDPR).
NEW QUESTION # 38
Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license.
Which permission set license should a consultant assign in this scenario?
Answer: B
Explanation:
Implementing Home Health scheduling in Salesforce Health Cloud requires assigning appropriate permission set licenses to users responsible for scheduling patient visits.
Field Dispatch Scheduler Permission Set License:
The Field Dispatch Scheduler permission set license is designed for users who manage and schedule field service operations, including home health visits. Assigning this license grants schedulers access to functionalities necessary for coordinating and dispatching healthcare providers to patient locations. This includes capabilities such as:
* Scheduling Visits: Schedulers can create and manage appointments for initial assessments and recurring visits, ensuring that patients receive timely care.
Salesforce
* Resource Management: Effectively allocate healthcare providers based on availability, location, and required skills to meet patient needs.
* Access to Field Service Tools: Utilize tools within Salesforce to optimize routing, manage workloads, and monitor service delivery.
By assigning the Field Dispatch Scheduler permission set license, Bloomington Caregivers ensures that their scheduling personnel have the necessary access to efficiently coordinate home health services, thereby enhancing operational efficiency and patient satisfaction.
References:
Schedule Visits with Home Health
Home Health
NEW QUESTION # 39
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
Answer: C
Explanation:
In Salesforce Health Cloud, when a customer wants to view and navigate to critical patient information such as insurance, clinical, and primary care physician details, the right feature to implement is the Advanced Patient Card.
The Advanced Patient Card provides a configurable panel that displays key patient information at a glance directly on the patient's profile.
It allows quick navigation to related records (insurance coverage, care team/PCP, clinical info, etc.) without switching pages.
It's specifically designed to give providers and service representatives a 360-degree view of the patient's most important details.
Why not the others?
A . Enhanced Highlights Panel - This is a general Salesforce feature to show record highlights, but it's not tailored to healthcare-specific patient insights.
B . Enhanced Timeline - Useful for viewing chronological events (interactions, activities, encounters), but not for quick access to insurance/PCP details.
D . Patient Path - This is a visual guide for patient journeys or care programs, not for surfacing key profile details.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Implementation Guide - Advanced Patient Card:
"Use the Advanced Patient Card to display a patient's most critical information-such as coverage, conditions, medications, and care team members-directly on the patient profile for easy reference and navigation." Salesforce Help: Advanced Patient Card
NEW QUESTION # 40
A Health Cloud administrator working on a Care Coordination project needs to change the role name 'Care Coordinator' to 'Care Consultant' to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role 'Care Consultant'? (Choose three.)
Answer: B,D,E
Explanation:
According to the Health Cloud Implementation Guide, the three steps that an administrator should take to ensure all tasks identify the role 'Care Consultant' are:
Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to patients.
Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to care coordinators.
Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object. This step allows the administrator to update the values in the picklist field that determines who is responsible for completing a task in a care plan template. Creating an ETL script to update the previously assigned To picklist values of Tasks created in the past is not a recommended step, as it can introduce errors and data loss. Updating the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators is not a relevant step for changing the role name.
NEW QUESTION # 41
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