CIS-HR Test Questions & Passing CIS-HR Score

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| Section | Weight | Objectives |
|---|
| Topic 1: Core Configuration | 30% | - Virtual Agent for HR - HR Service Administration - HR Service Catalog Configuration - HR Document Generation
|
| Topic 2: Employee Record Management | 20% | - Employee Service Center - Employee Documents and Signatures - Onboarding/Offboarding Processes - Employee Data Model
|
| Topic 3: HR Case Management | 25% | - HR Case Lifecycle - HR Case Metrics and Reporting - HR Case Creation and Assignment - Case Templates and Quick Actions
|
| Topic 4: Designer Integration | 25% | - Configurable Workspace Integration - Employee Readiness using Workforce Dimensions - Integration with HCM Systems
|
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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q45-Q50):
NEW QUESTION # 45
The ServiceNow SIM methodology is based around what generic methodologies?
- A. Prince
- B. Agile and Waterfall
- C. Scrum and XP
- D. Waterfall and Rapid Application Development (RAD)
Answer: C
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_question&sys_id=1dc44be9dbd8dbc01dcaf3231f96198c
NEW QUESTION # 46
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- B. You must change Scope for the script includes to work.
- C. You must create a custom ACL to allow the script includes to work.
- D. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
Answer: A
Explanation:
Explanation/Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087
NEW QUESTION # 47
How can HR Tasks be marked as optional?
- A. Set Optional to True on the Activity Set
- B. Set Optional to True on the HR Case form
- C. Tasks cannot be optional
- D. Set Optional to True on the HR Task Template
Answer: D
Explanation:
Comprehensive and Detailed Explanation: Within the HR Service Delivery application, certain tasks might not be strictly required for the completion of an HR Case or a Lifecycle Event. To accommodate this, ServiceNow provides an " Optional " field that can be configured. To mark a task as optional, the administrator must set the " Optional " field to True on the HR Task Template . When an HR Task is generated from a template marked as optional, the system allows the parent HR Case to be closed even if that specific task has not been completed. This is useful for " nice-to-have " activities, such as " Upload a profile photo " during onboarding or " Complete an optional feedback survey. " By configuring this at the template level, the logic is standardized across all HR Services that utilize that specific task, ensuring that the workflow remains flexible for different employee scenarios.
NEW QUESTION # 48
What does ServiceNow now call the HR application?
- A. HRDS - HR Deliver Service
- B. HRMS - HR Management System
- C. HRSM - HR Service Management
- D. HRSD - HR Service Delivery
Answer: D
NEW QUESTION # 49
When is the Record producer field needed on the HR Service record?
- A. When the HR professional will be creating Cases on behalf of the employee
- B. There is no Record producer field on the HR Service record
- C. When you want the employee to request the HR Service from the Employee Center
- D. It is always a required field
Answer: C
Explanation:
The Record Producer field on an HR Service record is essential when you want the employee to request the HR Service from the Employee Center (or Service Portal). While an HR Service can be used internally by agents to create cases manually, the Record Producer acts as the " front-end " form that maps employee- provided information into the HR Case fields. It defines the variables, instructions, and user experience for the self-service request. Without a linked Record Producer, the HR Service will not appear as a requestable item in the HR Catalog. Therefore, this field is the critical link between the employee ' s portal experience and the back-end fulfillment process, ensuring that the correct data is collected upfront to allow for automated routing and efficient case resolution.
NEW QUESTION # 50
......
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