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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

Section	Weight	Objectives
Currencies & Points	20%	- Configure Qualifying and Non-Qualifying currencies - Define Rules for earning and redeeming points - Manage expiration policies for points
Promotions & Rewards	25%	- Define rewards and benefit catalogs - Understand Voucher Management - Configure Loyalty Promotions
Loyalty Program Design & Setup	25%	- Define and configure Loyalty Tiers - Configure program types (B2B, B2C, B2B2C) - Understand the business requirements and configure the Loyalty Program
Member Management	15%	- Understand the Member Enrollment Process - Manage Member Statuses and Data Privacy - Configure Member Types and Member Accounts
Integration & Data Model	15%	- Integrate with Salesforce CDP (Customer Data Platform) - Understand the Loyalty Management Data Model - Use APIs for Loyalty Management

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q22-Q27):

NEW QUESTION # 22
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?

A. Choose ''Category'' option and map the Chocolate cookies to the partner.
B. Add the partner in the lookup on the snack product
C. Choose ''Product" option and map the green soda to the partner
D. Add the partner in the Lookup on the Chocolate cookie product.

Answer: C,D

Explanation:
To associate the new products with their respective partners within the loyalty partner product section, the Administrator should take two steps. For the Chocolate cookies linked with the snack category, the Administrator should add the partner in the Lookup on the Chocolate cookie product. This directly associates the product with the specific partner responsible for the snack category.
Similarly, for the Green soda from the beverage importer, the Administrator should choose the 'Product' option and map the Green soda to the partner. This step ensures that the beverage product is correctly associated with the beverage importer, maintaining accurate and organized tracking of partner products within the Loyalty Program. These configurations facilitate seamless management and representation of partner products within the program, enhancing the clarity and efficiency of partner product associations.

NEW QUESTION # 23
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A. Create Data Processing jobs
B. Create a Connected App in Platform
C. Create customer integration code
D. Create custom objects in Loyalty

Answer: C

NEW QUESTION # 24
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

A. Loyalty membership merge
B. Loyalty member enrollment
C. Resetting tier points
D. Loyalty member profile

Answer: B,D

Explanation:
In the reference integration between Salesforce Loyalty Management and Commerce Cloud, two key features are supported: 'Loyalty member profile' and 'Loyalty member enrollment.' The 'Loyalty member profile' feature allows for the management and viewing of loyalty member information within Commerce Cloud, providing a seamless experience for members as they interact with the brand across different platforms. The 'Loyalty member enrollment' feature enables new customers to join the loyalty program directly through Commerce Cloud, facilitating the growth of the loyalty program and enhancing customer engagement by leveraging the commerce platform.

NEW QUESTION # 25
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A. Benefits types
B. Qualifying Currency
C. Analytics Studio
D. Transaction Journals

Answer: D

Explanation:
One of the ways a company can measure member engagement with the Loyalty Program is through Analytics Studio. Analytics Studio is a powerful tool within Salesforce that allows organizations to create custom dashboards and reports based on their data. By leveraging Analytics Studio, a company can analyze various aspects of the Loyalty Program, such as member activity, redemption rates, point accumulation, and more.
This insight can help identify trends, areas for improvement, and opportunities to enhance member engagement and loyalty.

NEW QUESTION # 26
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?

A. Choose ''Category'' option and map the Chocolate cookies to the partner.
B. Add the partner in the lookup on the snack product
C. Choose ''Product" option and map the green soda to the partner
D. Add the partner in the Lookup on the Chocolate cookie product.

Answer: B,C

NEW QUESTION # 27
......

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