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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Customer Data Cloud
C. SAP Business Al
D. SAP Workzone

Answer: A

NEW QUESTION # 31
Which of the following is a feature of SAP Customer Data Platform?

A. Al customer overview
B. Unique customer database
C. Payload customer error messages
D. Product Workbench

Answer: B

NEW QUESTION # 32
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Source to Pay
B. Opportunity to Quote
C. Hire to Retire
D. Lead to Opportunity
E. Quote to Order

Answer: B,D,E

NEW QUESTION # 33
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. Al capabilities empower sales & marketing analysts to accelerate decisions.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. SAP Build can be used to create custom apps.
E. SAP Integration Suite is available to integrate applications.

Answer: B,D,E

NEW QUESTION # 34
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Automation Programs
C. Smart Analytics
D. Web Page Creation and Generation
E. Processing Leads and Opportunities

Answer: A,B,C

NEW QUESTION # 35
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