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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Operations Processes and Systems	- Four Vs of operations 1. Volume 2. Variation in demand 3. Variety 4. Visibility - Process design and analysis 1. Types of operations: manufacturing and services 2. Input–transformation–output model
Topic 2: Operations Strategy and Performance	- Order winners and order qualifiers 1. Competitive positioning through operations capability - Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution
Topic 3: Performance Improvement in Operations	- Performance measurement and benchmarking 1. Setting performance targets 2. Benchmarking techniques - Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies
Topic 4: Operations Management Concepts	- Definition and scope of operations management 1. Operations as transformation process (input–transformation–output) 2. Role of operations in supply chain efficiency and effectiveness - Performance objectives of operations 1. Dependability 2. Speed 3. Flexibility 4. Quality 5. Cost
Topic 5: Quality and Reliability Management	- Failure prevention and recovery 1. Failure measurement and impact 2. Maintenance strategies and reliability improvement 3. Failure Mode and Effects Analysis (FMEA) - Total Quality Management (TQM) 1. Quality assurance vs total quality

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CIPS Operations Management Sample Questions (Q84-Q89):

NEW QUESTION # 84
The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

A. the process is optimised
B. the process is cost-effective
C. the process produces as little waste as possible
D. the process meets the intended purpose

Answer: D

Explanation:
1 is correct, Efficacy means the process meets its intended purpose (i.e. that it produces the intended result/ effect). This is from p.3 of the study guide.

NEW QUESTION # 85
When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

A. no- the volume of products created does not impact upon unit costs as these are fixed in advance
B. no- creating products in low volumes often leads to a higher unit cost
C. yes- staff gain specialities when there is less products to create
D. yes- when producing low volumes of a product, cost savings can be transferred to the customer

Answer: B

Explanation:
3 is the correct answer. Firstly we look at if the sentence is true or not. It is not- so we can discount options 1 and 2. The study guide states that low volume = less specialisation and higher unit costs. It gives the example of McDonaldsbecause of the high volume of meals they produce, they have Standard Operating Procedures and staff specialising in different areas of the kitchen to ensure efficiency (one person takes the order, another person fries the burger, another makes the drinks). The higher the volume of items produced, the lower the unit cost is. This means that Option 4 is therefore incorrect.

NEW QUESTION # 86
The DMAIC Methodology includes five phases, what are these?

A. design, measure, apply, improve, consult
B. design, manufacture, analyse, implement, control
C. define, manufacture, apply, increase, conclude
D. define, measure, analyse, improve, control

Answer: D

Explanation:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137

NEW QUESTION # 87
What is the purpose of a quality circle?

A. to resolve problems in the workplace
B. to mitigate risks to the organisation
C. to reduce the number of defects
D. to increase turnover

Answer: A

Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111

NEW QUESTION # 88
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

A. responsiveness
B. assurance
C. tangibles
D. empathy

Answer: A

Explanation:
Responsiveness is incorrect. The R in RATER stands for reliability. The full acronym is; reliability, assurance, tangibles, empathy, responsiveness. P.58

NEW QUESTION # 89
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