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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 2: ITIL Service Value System (SVS)	- Guiding principles - Service value chain - Governance - Continual improvement - Opportunity, demand, and value
Topic 3: Key Concepts of Service Management	- Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers
Topic 4: Four Dimensions of Service Management	- Organizations and people - Value streams and processes - Partners and suppliers - Information and technology

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EXIN ITIL 4 Foundation Sample Questions (Q222-Q227):

NEW QUESTION # 222
Which is included in the purpose of the 'design and transition' value chain activity?

A. Ensuring that service components are available when needed
B. Continually meeting stakeholder expectations for costs
C. Supporting services according to specifications
D. Providing transparency and good stakeholder relationships

Answer: B

NEW QUESTION # 223
Why should a service level manager carry out regular service reviews?

A. To ensure that agreements are written simply and are easy to understand
B. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
C. To capture information about service issues and performance against agreed goals
D. To collect information about service consumer goals and objectives

Answer: C

NEW QUESTION # 224
Which activity is part of the 'continual improvement' practice?

A. Identifying the cause of incidents and recommending related improvements
B. Logging and managing incidents that result in improvement opportunities
C. Making business cases for improvement action
D. Authorizing changes to implement improvements

Answer: C

NEW QUESTION # 225
Why should some service requests be fulfilled with no additional approvals?

A. To ensure that spending is properly accounted for
B. To ensure that information security requirements are met
C. To streamline the fulfilment workflow
D. To set user expectations for fulfilment times

Answer: C

NEW QUESTION # 226
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A. Problem identification
B. Problem control
C. Problem analysis
D. Error control

Answer: D

NEW QUESTION # 227
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