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| Section | Objectives |
|---|---|
| Topic 1: Fulfillment and Routing | - Fulfillment processes and strategies - Inventory and allocation concepts |
| Topic 2: Integration and Extensions | - Payments and billing considerations - External system integration basics |
| Topic 3: Monitoring and Troubleshooting | - Order error handling - Operational monitoring and reporting |
| Topic 4: Order Management Fundamentals | - Order lifecycle overview - Core concepts of Salesforce Order Management |
| Topic 5: Configuration and Setup | - Order Management setup and prerequisites - Data model and object relationships |
| Topic 6: Order Lifecycle Management | - Order status and orchestration - Order creation and validation |
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NEW QUESTION # 39
Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?
Answer: A,D,E
Explanation:
Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from thesame location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return requestfor an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents achange request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 40
Where should a service agent go first to view process exceptions related to a specific Order?
Answer: B
NEW QUESTION # 41
An administrator needs to import Order Summary records containing historical data but does not want them to be actioned on by Order Management. Which feature supports this use case?
Answer: A
Explanation:
The feature that supports this usecase is the Unmanaged Order Checkbox. This is a standard field on the Order Summary object that indicates whether the order is managed by Order Management or not. If this field is checked, then the order is not actioned on by Order Management, and it doesnot trigger any flows or processes. The administrator can use this field to import Order Summary records containing historical data without affecting the order lifecycle. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 42
An administrator is configuring delivery methods. Whattwo types of records need to be created?
Answer: A,C
Explanation:
The Order Delivery Method and Delivery Method objects are used to configure delivery methods for orders. A delivery method is a way of delivering an order to a customer, such as standard shipping, express shipping, or in-store pickup. A Delivery Method record defines the name, description, type, and cost of a delivery method. An Order Delivery Method record associates an order with a delivery method and stores additional information such as the delivery address, tracking number, and status. Reference: Order Management Objects, [Delivery Methods]
NEW QUESTION # 43
A company has multiple fulfillment centers that they want to utilize when orders arefulfilled. The administrator is tasked with minimizing the distance from fulfillment center to delivery location. How can this be accomplished?
Answer: B
Explanation:
The best way for the administrator to accomplish this task is to add the "Order Routing Rank By Closest Distance" action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_order_routing_rank_by_closest_distance.htm&type=5
NEW QUESTION # 44
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