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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Certified Support Technician (CCST) IT Support |
| Exam Number: | 100-140 |
| Exam Price: | USD 125 (may vary by region/tax) |
| Real Exam Qty: | Approximately 50 (varies) |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Cisco Certified Entry Networking Technician (CCT) Cisco Certified Support Technician (CCST) Networking Cisco Certified Support Technician (CCST) Cybersecurity |
| Passing Score: | 700 / 1000 (scaled) |
| Exam Format: | Drag and Drop, Multiple Choice, Simulation-based questions, Multiple Response |
| Exam Duration: | 50 minutes |
| Recommended Training: | Cisco Networking Academy - CCST IT Support Cisco CCST Certification Overview |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Registration Portal |
| Sample Questions: | Cisco 100-140 Sample Questions |
| Exam Way: | Online proctored or test center (via Pearson VUE) |
| Pre Condition: | No formal prerequisites required; basic computer literacy recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/cisco-certified-support-technician.html |
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NEW QUESTION # 31
During a setup of multiple 4K monitors, a user wants to daisy-chain them using Thunderbolt 3.
What feature of Thunderbolt 3 enables multiple 4K displays to be connected through a single port?
Answer: C
Explanation:
Correct Answer. A. Multi-Stream Transport (MST) Thunderbolt 3 supports Multi-Stream Transport (MST), allowing multiple displays to be connected in a series (daisy-chained) from a single Thunderbolt 3 port. This is particularly useful for setups involving multiple 4K monitors, providing the capability to extend or mirror displays across several screens without losing signal quality.
Option B is incorrect because SST (Single-Stream Transport) supports only one video stream per cable.
Option C is incorrect because Dual-Mode DisplayPort (DP++) allows a DisplayPort to send HDMI or DVI signals through an adapter, but it doesn't support chaining multiple monitors through a single connection.
Option D is incorrect because ChainLink is not a recognized standard or technology in the context of Thunderbolt or display technology.
NEW QUESTION # 32
A user is attempting to connect a USB-C equipped laptop to an external hard drive and a monitor simultaneously using a single USB-C port.
What feature must the USB-C port on the laptop have to support both these peripherals simultaneously?
Answer: D
Explanation:
Correct Answer. B. Alternate Mode USB-C ports with Alternate Mode functionality allow for transporting non-USB signals such as video (DisplayPort, HDMI). For a user to connect both an external hard drive and a monitor to the same USB-C port, the port must support Alternate Mode to handle the video output to the monitor while managing data transfer to and from the hard drive.
Option A is incorrect because Power Delivery relates to charging capabilities and does not by itself support video or data transfer functions needed for monitor and hard drive connectivity.
Option C is incorrect because Dual Role Power pertains to the ability of the port to supply and receive power but does not include data or video signal capabilities.
Option D is incorrect because USB On-The-Go is designed to allow USB devices like tablets and smartphones to act as a host, which is not relevant to this scenario involving a laptop.
NEW QUESTION # 33
A user reports that their device connected via a serial port is not being recognized by the operating system.
What troubleshooting step should the IT support technician suggest first?
Answer: D
Explanation:
Correct Answer. A. Check the serial cable for physical damage Checking the serial cable for physical damage is a crucial first step in troubleshooting connectivity issues with serial ports.
Damaged cables can lead to poor connections and communication failures, which might be why the device is not recognized.
Option B is incorrect because screen resolution has no impact on the detection of serial port devices.
Option C is incorrect because HDMI cables cannot be used in place of serial cables; they serve entirely different purposes.
Option D is incorrect because graphics card drivers are unrelated to serial port functionality and would not affect the recognition of a serially connected device.
NEW QUESTION # 34
You receive an email from a colleague, urgently requesting sensitive information for a project you both are working on. The email contains a link to a document-sharing platform you haven't used before.
What should you do in this situation?
Answer: B
Explanation:
Correct Answer. B. Ignore the email and reach out to your colleague through a verified communication channel to confirm the request Ignoring the email and confirming the request through a trusted communication channel ensures you do not fall prey to potential phishing attempts. Verifying the authenticity of the request before sharing sensitive information is crucial for safeguarding data.
Option A is incorrect. Clicking on the link without verifying the request may lead to exposing sensitive information to unauthorized parties.
Option C is incorrect. Replying with sensitive information without confirming the request's legitimacy could result in data compromise.
Option D is incorrect. Involving your manager without confirming the request first may lead to unnecessary delays and potential miscommunication. It's essential to confirm the legitimacy of the request before escalating the issue.
NEW QUESTION # 35
What is a critical step a technician must take before starting a remote session with TeamViewer to ensure the security of the connection?
Answer: D
Explanation:
Correct Answer. A. Ensure both the technician and the user are using the latest version of TeamViewer Ensuring that both parties are using the latest version of TeamViewer is essential for maintaining security, as updates often include patches for vulnerabilities that could be exploited during a remote session.
Option B is incorrect as sharing passwords over the phone can be insecure and violates basic security protocols.
Option C is incorrect because allowing full control by default can expose critical systems and data to unnecessary risks.
Option D is incorrect because using the same session ID repeatedly can compromise security, especially if the ID becomes known to unauthorized parties.
NEW QUESTION # 36
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