Top 100-140 Braindumps | Professional 100-140: Cisco Certified Support Technician (CCST) IT Support 100% Pass
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| Topic 1 | - IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
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| Topic 2 | - Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
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| Topic 3 | - Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q42-Q47):
NEW QUESTION # 42
During a hardware audit, an IT support technician notices that some office computers have USB- A ports that do not support charging mobile devices when the computers are turned off.
What is the likely reason for this?
- A. The USB-A ports are USB 1.1 ports only
- B. The USB-A ports are not USB 3.0 compliant
- C. The USB-A ports are configured to disable power in BIOS settings when the computer is off
- D. The USB-A ports do not support data transfer
Answer: C
Explanation:
Correct Answer. B. The USB-A ports are configured to disable power in BIOS settings when the computer is off Some BIOS settings allow for configuration of USB ports to provide power even when the computer is off. If these ports do not charge devices when the computer is off, it is likely due to these BIOS settings being configured to disable power supply to USB ports.
Option A is incorrect because USB 3.0 compliance affects data transfer rates and has less to do with the ability to charge devices when the computer is off.
Option C is incorrect because the capability to support data transfer does not correlate directly with the ability to provide power when the computer is off.
Option D is incorrect because while USB 1.1 ports have lower data transfer rates, their ability to charge devices when off depends primarily on BIOS settings rather than USB version limitations.
NEW QUESTION # 43
What is the most appropriate action for a technician to take when they encounter proprietary company software documentation while performing maintenance?
- A. Delete the documentation post-maintenance to prevent potential unauthorized access
- B. Make a copy of the documentation for personal reference to improve problem-solving efficiency in future tasks
- C. Share the documentation in a public forum to get opinions on potential troubleshooting steps
- D. Secure the documentation and ensure it is accessible only to authorized personnel
Answer: D
Explanation:
Correct Answer. C. Secure the documentation and ensure it is accessible only to authorized personnel Securing proprietary documentation ensures that sensitive information remains confidential and is only available to those who require it for their work, complying with best security practices.
Option A is incorrect because copying sensitive documentation for personal use breaches confidentiality policies.
Option B is incorrect because sharing proprietary information publicly violates confidentiality and can lead to significant security risks.
Option D is incorrect as deleting official documentation can result in loss of vital information necessary for operations or further maintenance.
NEW QUESTION # 44
An administrator detects an IP address that has repeatedly attempted to access several employee accounts.
What is the most effective action to take?
- A. Monitor the IP address for future activities
- B. Send a warning email to the IP address owner
- C. Increase the network bandwidth to handle more login attempts
- D. Block the IP address from accessing the network
Answer: D
Explanation:
Correct Answer. B. Block the IP address from accessing the network Blocking an IP address that has been identified as a source of repeated unauthorized attempts is an effective way to prevent potential breaches.
Option A is incorrect because monitoring alone does not prevent further attempts.
Option C is incorrect because contacting the IP owner is not guaranteed to stop the attempts and may not reach the actual perpetrator.
Option D is incorrect as increasing bandwidth does not address the security risk posed by unauthorized attempts.
NEW QUESTION # 45
When handling PII, what is the most important action a technician must take to comply with company data protection policies?
- A. Encrypt PII before transmission or storage to secure the data from unauthorized access
- B. Use PII for training purposes without anonymization to provide realistic scenarios
- C. Store all PII on external drives for easy access when working remotely
- D. Share PII only with senior management regardless of their direct need for the data
Answer: A
Explanation:
Correct Answer. B. Encrypt PII before transmission or storage to secure the data from unauthorized access Encrypting PII is crucial to protecting the data from breaches and unauthorized access, aligning with best practices and regulatory requirements for data protection.
Option A is incorrect because storing sensitive data on external drives can increase the risk of data loss or theft unless specifically secured and allowed by policy.
Option C is incorrect because PII should only be shared on a need-to-know basis to minimize exposure and comply with privacy laws.
Option D is incorrect because using real PII for training violates privacy policies and potentially legal guidelines; anonymization is essential for such activities.
NEW QUESTION # 46
A technician is troubleshooting a monitor that remains blank after turning on the PC. The monitor's power light is on, indicating it is receiving power.
What should the technician check first to resolve the issue?
- A. Replace the monitor
- B. Change the resolution settings on the PC
- C. Test the monitor with another computer
- D. Update the graphics driver on the PC
Answer: C
Explanation:
Correct Answer. B. Test the monitor with another computer Testing the monitor with another computer can quickly determine whether the issue lies with the monitor or the PC's video output.
Option A is incorrect because replacing the monitor is premature without confirming it is the source of the problem.
Option C is incorrect because a driver issue typically does not prevent a monitor from displaying any image (such as a BIOS or boot screen).
Option D is incorrect because if the monitor is showing no signs of input, resolution settings are unlikely to be the immediate cause.
NEW QUESTION # 47
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