Exam 220-1202 Prep | Certification 220-1202 Exam

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures22%- Professionalism and communication
  • 1. Documentation procedures
    • 2. Customer service best practices
      - Safety and environmental procedures
      • 1. E-waste handling
        • 2. Safety and compliance
          Operating Systems31%- Other operating systems
          • 1. macOS basics
            • 2. Linux fundamentals
              - Windows OS installation, configuration, and management
              • 1. Windows tools and utilities
                • 2. Command-line tools (basic administration)
                  Software Troubleshooting22%- Device and application troubleshooting
                  • 1. Performance optimization
                    • 2. Peripheral issues
                      - Common OS issues
                      • 1. Application crashes and errors
                        • 2. Boot issues and recovery
                          Security25%- Security practices
                          • 1. Authentication and access control
                            • 2. Wireless security and encryption
                              - Threats and vulnerabilities
                              • 1. Malware types
                                • 2. Social engineering attacks

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q285-Q290):

                                  NEW QUESTION # 285
                                  Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)

                                  Answer: A,B,H

                                  Explanation:
                                  .pkg, .dmg, and .app are standard macOS file extensions used for installing or running applications.


                                  NEW QUESTION # 286
                                  A technician needs to install an operating system on a large number of workstations. Which of the following is the fastest method?

                                  Answer: C

                                  Explanation:
                                  Image deployment allows you to create a standardized OS image with preconfigured settings and applications and then push it simultaneously to multiple workstations over the network or via multicast. This is far faster than using physical media, manual installations, or mounting ISOs one-by-one.


                                  NEW QUESTION # 287
                                  Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
                                  INSTRUCTIONS
                                  Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem.
                                  Select the appropriate issue from the 'Issue' drop-down menu. Then, select the most efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the
                                  'Verify/Resolve' drop-down menu.

                                  Answer:

                                  Explanation:

                                  Explanation:
                                  Issue: Limited network connectivity
                                  Resolution: Refresh DHCP
                                  Verify/Resolve: ipconfig
                                  Issue (drop-down)
                                  Limited network connectivity
                                  Why this matches:
                                  "Internet Down" most commonly indicates the workstation has lost valid Layer 3 connectivity (bad/expired DHCP lease, APIPA address, wrong gateway, etc.). In CompTIA A+ terms, this aligns best with limited connectivity symptoms (can't reach internet resources).
                                  Resolution (drop-down)
                                  Refresh DHCP
                                  Why this is the most efficient fix:
                                  If the client has:
                                  * an expired lease
                                  * an APIPA address (169.254.x.x) because DHCP failed
                                  * an incorrect IP/gateway from a bad lease
                                  ...then the fastest first remediation is to renew DHCP to obtain a correct IP address, default gateway, and DNS servers. This is a standard CompTIA A+ troubleshooting action (quick, low-risk, high-success).
                                  Verify/Resolve (drop-down)
                                  ipconfig
                                  Why this is the correct verification tool:
                                  ipconfig is the primary Windows CLI tool to:
                                  * check current IP settings (ipconfig /all)
                                  * release/renew DHCP (ipconfig /release and ipconfig /renew)
                                  * confirm you received a valid IP + gateway + DNS, which is required for internet access.
                                  What you would do (mapped to those choices)
                                  Using ipconfig to complete "Refresh DHCP" and confirm the fix:
                                  * Check current addressing
                                  * ipconfig /all
                                  * Look for:
                                  * Valid IPv4 (not 169.254.x.x)
                                  * Valid Default Gateway
                                  * DNS servers present
                                  * Refresh the DHCP lease
                                  * ipconfig /release
                                  * ipconfig /renew
                                  * Verify outcome
                                  * Run ipconfig again to confirm:
                                  * You now have a correct IP for the network
                                  * Default gateway is populated
                                  * If the gateway/DNS populate correctly, internet access typically returns.


                                  NEW QUESTION # 288
                                  A small business owner wants to ensure their critical data is protected against hardware failure, theft, and natural disasters. The owner decides to follow the 3-2-1 backup rule. Which of the following describes a key requirement of this strategy?

                                  Answer: A

                                  Explanation:
                                  The 3-2-1 backup rule is specifically about number of copies, diversity of media, and offsite storage . "2" in 3-
                                  2-1 means using two different types of media . The All-in-One guide states the rule plainly: " keep at least three copies of your data on at least two different types of media... and store at least one copy offsite ." Mike Meyers' Lab Manual repeats the same definition word-for-word, emphasizing two different media types and one off-site copy.
                                  Quentin Docter explains the same method and gives an example: original data plus an on-site backup, plus " a third copy... off site ," such as backing up to the cloud.
                                  Given the options, only D directly satisfies the "two different media" requirement. Option C contradicts the offsite requirement, option B invents a testing interval not defined by 3-2-1, and option A is about backup types rather than the core 3-2-1 rule. Therefore D is correct.


                                  NEW QUESTION # 289
                                  A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?

                                  Answer: B

                                  Explanation:
                                  RAM is an electrostatic-sensitive component. When removing or transporting RAM modules, they should be stored in antistatic bags to protect against electrostatic discharge (ESD), which can damage the memory. This is a standard best practice in hardware handling.
                                  A). Demagnetization is not applicable to RAM.
                                  C). Plugging in power to ground is not safe or recommended for static protection.
                                  D). Installing identical memory pairs is applicable for dual-channel configuration, but not directly related to transporting or handling RAM.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 4.3: Explain environmental impacts and procedures.
                                  Study Guide Section: ESD safety practices and component handling procedures
                                  -


                                  NEW QUESTION # 290
                                  ......

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