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Salesforce Plat-101 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Platform App Builder
Exam Number:DEX-450
Real Exam Qty:60
Exam Format:Multiple Choice, Multiple Select
Related Certifications:Salesforce Certified Administrator (ADM 201)
Salesforce Certified Platform Developer I (PD1)
Exam Duration:105 minutes
Available Languages:English, Japanese
Passing Score:68%
Exam Price:$200 USD
Certificate Validity Period:2 years
Sample Questions:Salesforce Plat-101 Sample Questions
Exam Way:In-person at authorized testing centers or online proctored
Pre Condition:No formal prerequisites required, but 3-6 months of hands-on Salesforce experience recommended
Official Syllabus URL:https://trailhead.salesforce.com/credentials/platformappbuilder

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Salesforce Plat-101 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Navigation: This section of the exam measures the skills of Marketing Specialists and covers how users navigate Salesforce. It tests the ability to locate and access necessary information in given scenarios and to identify where different types of Salesforce customizations take place. The emphasis is on practical system navigation that supports marketing operations.
Topic 2
  • Reports & Dashboards: This section of the exam measures skills of Marketing Specialists and covers reporting and visualization in Salesforce. It includes describing how reports are built, how dashboards present insights, and how these tools help organizations monitor performance and make informed marketing decisions.
Topic 3
  • Data Model: This section of the exam measures skills of Marketing Cloud Administrators and covers Salesforce’s data model. It involves understanding the relationship between core standard objects such as Accounts, Contacts, Leads, Opportunities, and Cases. The section also evaluates knowledge of ensuring data visibility through features and maintaining data integrity using the right tools in different business scenarios.
Topic 4
  • Salesforce Ecosystem: This section of the exam measures skills of Marketing Cloud Administrators and covers the overall Salesforce ecosystem. It focuses on understanding the different resources available for learning and skill development, recognizing how Salesforce Customer 360 products can be applied in real business use cases, and explaining how organizations make use of Salesforce in daily operations. It also highlights awareness of job roles and career opportunities within the Salesforce ecosystem.

Salesforce Certified Platform Foundations Sample Questions (Q119-Q124):

NEW QUESTION # 119
Which action(s) must be taken for Salesforce updates?

Answer: A

Explanation:
Updates are automatic; nothing needs to be downloaded or installed is the correct action for Salesforce updates. Salesforce updates are a feature that allows the user to benefit from the latest features and functionality of the Salesforce platform without any hassle or interruption. Salesforce updates are delivered automatically to all orgs three times a year, in spring, summer, and winter. The user does not need to download or install anything to receive the updates, and the user's data and customization are preserved and compatible with the updates. Updates do not require purchasing an updated license, because the user's existing license covers the updates. Updates do not need to be downloaded with each release, because the updates are applied automatically to the user's org.


NEW QUESTION # 120
Refer to the image below:

A Salesforce associate reviews a report that shows more information than they need. The associated see individual records but only wants to see the Record Count.
Which switches should the associated toggle to only show the Record Count?

Answer: A

Explanation:
The switches that the associate should toggle to only show the Record Count are Row Counts and Grand Total. Row Counts is a switch that shows the number of rows in the report, which is the same as the number of records. Grand Total is a switch that shows the sum, average, minimum, maximum, or other aggregate functions of a numeric field in the report. By toggling these two switches on and the other two switches off, the associate can see the Record Count and the Grand Total of the report, without seeing the individual records or the subtotals. Subtotals and Detail Rows are switches that show the breakdown and the details of the records in the report, which are not needed for the Record Count.


NEW QUESTION # 121
A Salesforce associate is using Global Search to find a record but does not remember the name of the record they want to find.
What should the associate use to search for the record?

Answer: B

Explanation:
Wildcards and operators are symbols that can be used to search for records when the name of the record is not known. For example, the asterisk (*) can be used to match any string of characters, and the AND operator can be used to combine multiple terms.


NEW QUESTION # 122
Get Cloudy Consulting wants to implement AI Agents to assist with customer service.
Where can Agents be deployed?

Answer: C

Explanation:
Salesforce offers AI-powered tools like Einstein Bots and AI-powered agents to assist with customer service.
These tools can integrate into communication platforms to enhance user interactions. Slack, a Salesforce product, allows businesses to deploy AI Agents to streamline communication and provide instant support within customer workflows. This integration leverages Slack's powerful collaboration features combined with Salesforce's AI capabilities to resolve issues more efficiently.
Here is how the other options are incorrect:
* A. Queues: While Salesforce Queues manage workloads and assign cases, they are not a place where AI Agents can be deployed. Queues are primarily for task or case assignments.
* B. Chatter: Salesforce Chatter is a collaboration tool within Salesforce for internal communication. It does not support the deployment of AI Agents for customer service purposes.
References from Salesforce Documentation:
* Slack and Salesforce Integration Overview
* Einstein Bots Deployment Options
* Salesforce Associate Exam Guide


NEW QUESTION # 123
A manager can see all of the records owned by their team, but not records owned by other teams.
How is access to the records being controlled?

Answer: A

Explanation:
The role hierarchy is a way of controlling access to records based on the user's position in the organization. A user can see all of the records owned by themselves and the users below them in the hierarchy, but not records owned by users above them or in a different branch.


NEW QUESTION # 124
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