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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Position SAP Customer Experience portfolio value 3. Explain customer-centric business transformation
Topic 2: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Omnichannel customer engagement 2. Integration with SAP Business Suite 3. Lead-to-cash processes - SAP CX Portfolio 1. SAP Emarsys and customer engagement 2. Customer data and experience management 3. SAP Commerce Cloud capabilities 4. SAP Sales Cloud and Service Cloud positioning
Topic 3: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Customer loyalty and retention strategies 2. B2B and B2C commerce use cases 3. Retail customer experience scenarios

Section

Weight

Objectives

Topic 1: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Position SAP Customer Experience portfolio value
3. Explain customer-centric business transformation

Topic 2: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Omnichannel customer engagement
2. Integration with SAP Business Suite
3. Lead-to-cash processes

- SAP CX Portfolio

1. SAP Emarsys and customer engagement
2. Customer data and experience management
3. SAP Commerce Cloud capabilities
4. SAP Sales Cloud and Service Cloud positioning

Topic 3: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Customer loyalty and retention strategies
2. B2B and B2C commerce use cases
3. Retail customer experience scenarios

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Opportunities
B. Service orders
C. Pricing conditions
D. Coupon campaigns

Answer: B,C

NEW QUESTION # 26
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Emarsys
B. SAP Customer Data Platform
C. SAP Sales Cloud Version 2
D. SAP Commerce Cloud

Answer: C

NEW QUESTION # 27
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Better process execution through improved data quality
B. Data quality and consistency challenges
C. Efficient operations of IT security and efficiency
D. Rapid, continuous innovation by running the latest software version
E. Complex and costly upgrades from custom extensions

Answer: A,C,D

NEW QUESTION # 28
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 29
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 30
......

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