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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By integrating with non-SAP systems
B. By providing visual search options to transform the shopping experience for customers
C. By supporting edge computing scenarios
D. By automatically generating and managing product attributes from existing descriptions
E. By generating engaging content for banners, social media posts, and blog posts

Answer: B,D,E

NEW QUESTION # 12
Which application would you use to execute an email campaign for a target group?

A. SAP Commerce Cloud
B. SAP Customer Data Cloud
C. SAP Service Cloud Version 2
D. SAP Emarsys

Answer: D

NEW QUESTION # 13
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Absence of agile technology development
B. Organization design
C. Data privacy and management
D. Talent development
E. Cross-functional alignment

Answer: B,D,E

NEW QUESTION # 14
Which SAP CX solution would you position to process customer issues?

A. SAP Service Cloud Version 2
B. SAP Sales Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Emarsys

Answer: A

NEW QUESTION # 15
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration value mapping needs to be maintained
B. Integration between SAP CX and SAP ERP is out-of-the-box
C. Integration caters for error handling and monitoring
D. Integration is GDPR compliant
E. Integration monitoring needs to be centralized

Answer: A,B,C

NEW QUESTION # 16
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