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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export
Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Transition from other platforms 2. Data migration strategies
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies - Workspace administration 1. Workspace settings and policies 2. Roles and permissions 3. Guest access management
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels

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Salesforce Certified Slack Consultant Sample Questions (Q51-Q56):

NEW QUESTION # 51
You are designing a Slack grid for a client who has multiple teams working on different projects.
Based on the discovery outputs, which approach should you recommend for the grid structure?

A. Only private channels for each team to ensure confidentiality and avoid information overload
B. Randomly assigning team members to channels to encourage diverse interactions
C. Separate channels for each project and team, with additional channels for cross-team collaboration and organization-wide announcements
D. A single channel for the entire organization to streamline communication

Answer: C

Explanation:
Based on the discovery that the client has multiple teams working on different projects, it is best to recommend separate channels for each project and team. This allows for focused communication within teams and projects. Additionally, having channels for cross-team collaboration and organization-wide announcements ensures comprehensive communication throughout the organization.

NEW QUESTION # 52
A large corporation is rolling out Slack across various departments. What approach should be taken to effectively facilitate and execute the learning curriculum for a diverse group of employees?

A. Offering a one-time, generic training session applicable to all departments, regardless of their specific needs
B. Tailoring the learning curriculum to department-specific use cases of Slack, accompanied by general training on core functionalities
C. Relying exclusively on self-directed learning through online resources, without organized training sessions
D. Focusing the curriculum solely on Slack's advanced features, assuming basic knowledge

Answer: B

Explanation:
Tailoring the learning curriculum to include both department-specific use cases and general training on Slack's core functionalities ensures that the diverse needs of various departments are met. This approach facilitates a more effective and relevant learning experience for all employees, catering to their specific operational needs while also covering essential Slack skills.

NEW QUESTION # 53
A large organization is setting up Slack and needs to determine who will have the highest level of control over Slack settings and policies. This role would also be responsible for managing the overall Slack environment across multiple workspaces. Which role should they assign for this responsibility?

A. Org Owner, with control over all administrative settings across the organization
B. User Group Admin, tasked with managing user groups and permissions
C. Channel Admin, in charge of specific channels within the workspace
D. Workspace Admin, responsible for managing specific workspace settings

Answer: A

Explanation:
The Org Owner role is ideal for a large organization setting up Slack, as this role provides the highest level of control over Slack settings and policies across multiple workspaces, ensuring consistent governance and oversight.

NEW QUESTION # 54
A large organization with diverse departments is rolling out Slack. What should be a key feature of the learning materials created for this rollout?

A. Exclusive reliance on external sources and general online tutorials not customized to the organization's specific use of Slack
B. Only providing advanced-level training materials, assuming all employees have basic knowledge of Slack
C. Department-specific training materials that address the unique ways each department will use Slack, in addition to general Slack functionalities
D. One-size-fits-all training materials that cover general information applicable to all departments

Answer: C

Explanation:
Creating department-specific training materials, in addition to covering general Slack functionalities, is crucial for a large organization with diverse departments. This approach ensures that each department receives tailored information relevant to their specific usage of Slack, along with a solid understanding of the platform's core features, enhancing the effectiveness of the training across the organization.

NEW QUESTION # 55
Which type of data does Slack integrate with in Salesforce to trigger automation workflows?

A. Standard Salesforce objects such as leads and opportunities
B. Only customer contact information
C. Only data from Salesforce dashboards
D. Custom fields only

Answer: A

Explanation:
Slack integrations typically trigger workflows based on changes to standard Salesforce objects, such as Leads, Opportunities, and Cases, ensuring that teams are notified about important updates.

NEW QUESTION # 56
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