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Microsoft PL-200 Exam Syllabus Topics:

SectionWeightObjectives
Create and manage logic and process automation15-20%- Implement Power Virtual Agents
  • 1. Integrate with Power Automate and Dataverse
  • 2. Create chatbots and topics
- Create and manage cloud flows
  • 1. Implement error handling and approvals
  • 2. Use connectors and actions
  • 3. Design flow logic and triggers
- Implement business process flows
  • 1. Configure branching and automation
  • 2. Design process stages and steps
Integrate and manage solutions20-25%- Integrate with other services and apps
  • 1. Implement data synchronization
  • 2. Use custom connectors and APIs
  • 3. Connect to Microsoft 365 and Dynamics 365
- Implement governance and monitoring
  • 1. Apply security and compliance policies
  • 2. Monitor usage and performance
- Manage application lifecycle management
  • 1. Import and upgrade solutions
  • 2. Create and export solutions
  • 3. Manage environments and solution layers
Configure Microsoft Dataverse25-30%- Implement business rules and calculations
  • 1. Define calculated and rollup columns
  • 2. Create and validate business rules
- Create and manage tables and columns
  • 1. Create and manage views and forms
  • 2. Define table relationships
  • 3. Configure columns and data types
- Create and manage environments
  • 1. Manage data integration
  • 2. Configure security roles and teams
  • 3. Manage environment settings
Create apps by using Power Apps20-25%- Design and build canvas apps
  • 1. Create screens and controls
  • 2. Optimize app performance and usability
  • 3. Implement data connections and formulas
- Design and build model-driven apps
  • 1. Customize forms, views, and dashboards
  • 2. Configure site maps and navigation
- Implement Power Pages
  • 1. Set up authentication and permissions
  • 2. Create and configure websites

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Microsoft Power Platform Functional Consultant Sample Questions (Q151-Q156):

NEW QUESTION # 151
You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off


NEW QUESTION # 152
A company plans to implement a voice-enabled Power Virtual Agents bot. The company has the following requirements for the bot:
* Recognize when a caller states Tennis or any variation of the word.
* Provide options when a caller states the name of a sport.
You need to configure the bot.

Answer:

Explanation:

Explanation:


NEW QUESTION # 153
You are a Dynamics 365 Customer Service administrator.
You need to configure the following automation for the sales team:
* Send an email when the status changes on an Opportunity.
* Text the sales manager when an Opportunity is created.
* Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement? To answer, select the appropriate options in the answer area.
NOTE Each correct selection is worth one point.

Answer:

Explanation:

Explanation


NEW QUESTION # 154
The business team provides the following list of features that they would like you to implement:
* Group by or sort columns in the current view.
* Configure a business rule to show an error message.
* Edit values in calculated fields.
* Edit the Address composite field.
* Use the editable grid on mobile phones.
Which actions can you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 155
Case Study 1 - Alpine SKi House
Background
Alpine SKi House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.
General
Booking at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guest. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the resort's existing FAQS Communication
* Communication between staff members is primarily conducted through email and SMS text messages.
* Conversations between staff members and guest often lost.
* Conference calls are used for all group meeting Event Registration
* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
* Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting Check-in process
* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
* For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.
Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Resort policies and event inquiries
* A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event;
* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.
General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
* a centrally managed communication solution
* a customer service solution
* a resort portal
* a chat solution
* a check-in solution
Communication
* Communication between team members must be centrally managed and unified in Microsoft Teams.
* When the company confirms an event they, must provide a list of guest's names and email addresses.
* You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.
* Guests must receive a separate email to verify proof of ownership for their registration.
Event attendance
* Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event
* Prior to the event, guests must be able to identify any personal dietary restrictions.
Check-in processes
* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
* The check-in solution must continue to function if there are internet issues. If the self- service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
* The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions.
* Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
* Data must be entered in each screen before users move on to the next screen.
Marketing
* To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.
* The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.
Hotel policies and event inquiries
The portal must allow the guest to ask questions about hotel policies, event information, weather reports, and current weather condition at the resort.
Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
* Snow reports
* Weather conditions
* Start time
* End time
* Event date
* Outdoor activities
* Indoor activities
* Most popular
The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If quests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times each day of their stay.
You need to add controls to the check-in solution for the health and wellness questions.
Which form control should you use?

Answer: A

Explanation:
The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.
Checkboxes do not guarantee interaction with a user.


NEW QUESTION # 156
......

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