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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: The Four Dimensions of Service Management- Partners and Suppliers
- Value Streams and Processes
- Information and Technology
- Organizations and People
Topic 2: ITIL Service Value System (SVS)- Practices Overview
- Service Value Chain
- Guiding Principles
- Continual Improvement
- Governance
Topic 3: Service Management Key Concepts- Service Offerings
- Value and Value Co-creation
- Service Relationships

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EXIN ITIL 4 Foundation Sample Questions (Q179-Q184):

NEW QUESTION # 179
Which statement about service requests is CORRECT?

Answer: A


NEW QUESTION # 180
Which dimension considers the application of artificial intelligence to service management?

Answer: A


NEW QUESTION # 181
Why should some service requests be fulfilled with no additional approvals?

Answer: C


NEW QUESTION # 182
What is the MOST LIKELY reason that incident management would need a temporary team to work together?

Answer: C


NEW QUESTION # 183
What is typically needed to assign complex incidents to support groups?

Answer: C

Explanation:
Explanation/Reference:


NEW QUESTION # 184
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