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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q74-Q79):

NEW QUESTION # 74
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Use Data raptor technology to make the request and return the response to order management
B. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
C. Design integration procedure that makes both request and returns the result to order Management.
D. Design for one callout each request and cache the identifier in memory

Answer: B,C

Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM ' s data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.

NEW QUESTION # 75
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D. Add the delivery zip code customer field as a header in the pricing calculation matrix

Answer: D

Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

NEW QUESTION # 76
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Create an orchestration plan and define a scenario for each top product offer
B. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

Answer: C,D

NEW QUESTION # 77
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
C. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

Answer: B

Explanation:
For a telecom service provider offering bundled and independent services, modeling each offer as top-level offers and using staged assetization (D) in orchestration ensures that services are available for consumption as soon as they are fulfilled. This approach allows for parts of the order to be activated and used by the consumer even if other parts are still pending, enhancing customer satisfaction.References:Salesforce Communication Cloud documentation on assetization and orchestration strategies for bundled services.

NEW QUESTION # 78
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Service Entitlement
B. Subscription
C. Contract Line Item
D. Service Account

Answer: B

NEW QUESTION # 79
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