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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Distinguish between work order line item types and their usage - Explain the work order lifecycle and applicable statuses |
| Topic 2: Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 3: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 4: Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
| Topic 5: Managing Scheduling and Dispatch | 28% | - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling - Determine the appropriate optimization rules and service objectives for a scenario |
| Topic 6: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 7: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 8: Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks |
FS-Con-101学習教材の最高のブランドは、期待を超えるものだと信じています。彼らSalesforceは仕事をするだけでなく、より深くなり、私たちの生活の布になります。したがって、有名なブランドとしての当社は、FS-Con-101実践ガイドの提供に非常に成功しているにもかかわらず、現状に満足することはなく、常にFS-Con-101試験トレントの内容を常に更新していく所存です。 FS-Con-101試験に関する最新情報を保持します。 FS-Con-101試験問題を使用すると、FS-Con-101試験に合格して夢のような認定を取得できます。
質問 # 88
Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers
正解：B、C、E
解説：
The correct configuration is adjusting the Scheduling Policy, Knowledge, and Dispatching. Reducing mean- time-to-service requires quicker and better assignment, faster technician execution, and timely release of work. Scheduling Policy adjustments can prioritize earlier service, Knowledge reduces diagnosis time, and effective dispatching gets the appointment to the technician promptly.
In scheduling design, it is important to distinguish eligibility from preference. Work Rules filter candidates that do not satisfy hard constraints such as territory, availability, skills, or boolean conditions, while Service Objectives rank the remaining options. Dispatcher Console actions then use that policy logic to place, move, or dispatch appointments in a controlled way.
The alternatives address different parts of the Field Service model. Customer Entitlements define service eligibility and SLA commitments but do not by themselves shorten the operational path from request to service completion.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Scheduling Policies; Knowledge; dispatching; service efficiency.
質問 # 89
Universal Containers needs a team to perform periodic maintenance on theMost complex products.
Which feature should the Consultant configure to meet this requirement?
正解：B
解説：
The correct configuration is a Service Crew. A Service Crew models multiple technicians who need to work as one coordinated schedulable unit. The crew can combine specialized skills and is represented in scheduling by a Crew-type Service Resource.
Salesforce favors reusable resource metadata over one-off record manipulation. When resource qualifications and availability are modeled correctly, the same information can support candidate selection, optimization, dispatching, reporting, and mobile execution without duplicating logic on individual jobs.
The alternatives address different parts of the Field Service model. Required Skills alone do not create a two- person team, and separate crews or separate independent appointments are unnecessary when the resources must perform the same job together.
This keeps the workforce model reusable across scheduling, dispatching, mobile execution, and reporting and avoids encoding resource logic in individual work records.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Resources - Service Crews; Crew Members; multi-technician work.
質問 # 90
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
正解：B、D
解説：
Arrival Window Start and Arrival Window End are fields on the Service Appointment that indicate when a technician is expected to arrive at a customer site based on travel time and service duration calculations.
These fields can be shared with customersto set expectations around upcoming appointments. Scheduled End and Scheduled Start are fields on the Service Appointment that indicate when a technician is scheduled to start and end their service based on their availability and assigned time slots. These fields are not accurate indicators of when a technician will arrive at a customer site, as they do not account for travel time and service duration variations. References:https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointments.htm&type=5
質問 # 91
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile App. What should a Consultant recommend to control their Technicians' view?
正解：B
解説：
For this scenario, Salesforce Field Service should use Page Layouts. Field Service Mobile uses assigned layouts to determine which Work Order and Service Appointment fields and related information technicians see. Appropriate profile/record-type layout assignments therefore provide the standard way to simplify the mobile record view.
Field Service Mobile is designed for technicians working in changing connectivity conditions. Standard page layouts, quick actions, flows, Service Reports, Knowledge, and supported mobile extensions should be used before introducing custom Visualforce or bespoke components because the native features participate in synchronization, offline behavior, and the Field Service security model.
The alternatives address different parts of the Field Service model. Field Sets apply to specific configurable surfaces, Visualforce is custom development, and Mini-Page Layouts do not drive the normal Field Service Mobile record experience.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Field Service Mobile; Page Layouts; technician record views.
質問 # 92
In which two scenarios should a Consultant recommend Multi-Day Service Appointments? Choose 2 answers
正解：A、C
解説：
The requirement is best implemented with Multi-Day Service Appointments. Use them when one body of work exceeds a resource ' s available working hours in a day or must continue across consecutive days, including nonworking periods such as weekends. The scheduler distributes the duration across eligible working periods.
Operationally, the goal is to preserve schedule integrity while minimizing manual intervention. Field Service should be allowed to use the standard scheduling engine wherever possible so that resource availability, travel, appointment constraints, priorities, and territory context remain consistent across manual and automated scheduling actions.
The alternatives address different parts of the Field Service model. Jobs requiring separate stages by different resources are better represented as separate appointments with dependencies, while a recurring same-day pattern is not a multi-day appointment.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Multi-Day Service Appointments; resource availability; complex work.
質問 # 93
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2026年Topexamの最新FS-Con-101 PDFダンプおよびFS-Con-101試験エンジンの無料共有：https://drive.google.com/open?id=1MscRQq1A75krwLk606vPl_AF7qUkgRhJ